How The Heck Do I Contact TomTom?

linzgps · Occasional Visitor Joined: Mar 27, 2005 Posts: 5

Hi
Just spent 15 minutes trying to find a contact email for support at TomTom's website, to no avail. Perhaps I'm just blind, but I really did look, I cannot access a single damned email contact from that website. Anyone have the general support email address?

alix776 · Posted: Sun Mar 27, 2005 7:56 pm Post subject:

you need ton create a my tomtom account and then youll be able to send a support email
_________________
currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

linzgps · Occasional Visitor Joined: Mar 27, 2005 Posts: 5

Did that. Same thing, there are no email addresses or buttons anywhere. I have been on that site, logged in, for ages and I still cannot see a contact. And is it only me that finds the site buggy (eg having to click 'refresh' on IE just to show pages) ? I am going nuts. 8O

alix776 · Posted: Sun Mar 27, 2005 8:41 pm Post subject:

just had look myself and cant find it but i my be going blind (no jokes pls) Laughing

if your having a problem then maybe the forum could help
_________________
currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

linzgps · Occasional Visitor Joined: Mar 27, 2005 Posts: 5

Feels good to know I am not nuts after all..
Just in case TomTom never let me mail them, my problem is I've lost my plastic folder for my Maps of Europe. I have all my original discs and sleeves but the plastic sleeve has gone astray, dumped I suspect by my nutty house-proud in-law who thought it was rubbish. And guess where the only key-code sticker was.... I hope TT will give me an access code, even if I have to send the original discs back.

alix776 · Posted: Sun Mar 27, 2005 9:01 pm Post subject:

if you got to my tomtom the code you registered should be listed on there or if you not there go to tt code and put the device code in and it should bring up the activation code
_________________
currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

linzgps · Occasional Visitor Joined: Mar 27, 2005 Posts: 5

I never registered with TT. Did I have too? 8O

SteveW · Posted: Mon Mar 28, 2005 12:00 am Post subject:

Have you ever used the Maps of Europe, if so you would have needed to activate them.

Steve

Oldboy · Posted: Mon Mar 28, 2005 8:57 am Post subject:

To find the email link at TomTom you need to goto to Product Support at this link . It's on the last page usually. Currently 17.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

linzgps · Occasional Visitor Joined: Mar 27, 2005 Posts: 5

Many thanks for unearthing the well hidden email button!! Laughing

Robin2 · Posted: Mon Mar 28, 2005 8:56 pm Post subject:

The only way I could find an email button was to follow this tortuous trail:

Home>About TomTom>Contact Us
Click on the email link
Enter the product you are interested in and click Search
This brings up FAQ for that product.
Click on any question, and at the bottom of the answer you should find
"If you could not find your answer, send an email" followed by the magic button.
You deserve a prize if you get that far

By the way, I have registered and log in using my email and password. I don't know if the above works if you haven't

Robin

Oldboy · Posted: Mon Mar 28, 2005 9:01 pm Post subject:

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