TOMTOM XL Recognised as Internal Device

ikhlaq786 · Occasional Visitor Joined: Feb 28, 2006 Posts: 36

My TOMTOM XL is now recognised as an Internal Device and not a TOMTOM, it also does not support latest Map Updates. I can only get the shared updates. I am really annoyed and have contacted TOMTOM but there customer service was atrocious. Also as I have left my previous place of employment the email I set the TT up on they will not talk to me through my new e-mail. Please help me. Thank you in advance.

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

ikhlaq786 · Occasional Visitor Joined: Feb 28, 2006 Posts: 36

That is so poor, I have been a lifelong TT fan and now seriously think that Garmin is the way ahead.

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Oldboy · Posted: Sun Nov 20, 2016 9:41 pm Post subject:

If you can still Login with the old email address, Click on Account - Account details and choose 'Change Username'. You should be able to put your new email address there.

https://www.tomtom.com/en_gb/

I haven't done it lately, so hope it still works as before.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1145

ikhlaq786 · Occasional Visitor Joined: Feb 28, 2006 Posts: 36

M8TJT · Posted: Mon Nov 21, 2016 8:49 am Post subject:

But life is not your life. It's the life off the TT and TT have decreed that your device is no longer alive.

Kremmen · Posted: Mon Nov 21, 2016 9:37 am Post subject:

Sadly this is written into Win10 as well. Once Win10 decrees your PC is outdated it will refuse to work - allegedly.

TT increasing sales ploy ?
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justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

JockTamsonsBairn · Posted: Mon Nov 21, 2016 10:59 pm Post subject:

Kremmen · Posted: Tue Nov 22, 2016 6:36 am Post subject:

I doubt whether in the grand scheme it makes much difference to TT. The third party camera users are probably a very small % and most will just buy a newer TT.

It's just us in the know that realise how out of date the TT cameras can be.

I don't know if TT's traffic range is still crippled. I remember the posts about it not showing traffic conditions over 100 miles away so you couldn't make a proper routeing decision on longer journeys.
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DashCam:
Viofo A119 V3

ikhlaq786 · Occasional Visitor Joined: Feb 28, 2006 Posts: 36

My TT actually updated all the latest maps today, yet it is still recognised an internal device. So all in all I will wait for it to completely die or when TT stop updating the main map before I buy another TT.

Kremmen · Posted: Sun Nov 27, 2016 7:10 am Post subject:

"Buy another TT" even though you won't be able to use the PGPSW camera database Shocked

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DashCam:
Viofo A119 V3

ikhlaq786 · Occasional Visitor Joined: Feb 28, 2006 Posts: 36

The problem is Garmin does not seem to as good as TomTom. I have been a loyal PocketGps member for a long long time and if I have to move on it will be a shame. But I am hoping TT sees the light.

M8TJT · Posted: Fri Dec 02, 2016 1:03 am Post subject:

That's extremely unlikely.

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