My TomTom & Go Live 1005 Update Issues

sollythegolly

Is it just me and my device?

I cannot remember when I last had a seamless update on my Go Live 1005. Each time I update with Mapshare or Quickfix, or to download a new map, there is a problem. Either the downloads do not complete (the whole shooting match just hangs), or My TomTom indicates that there is something wrong with my device, please disconnect and re-connect.

After numerous attempts - disconnecting, re-connecting, re-booting the device (all of the previous, or one or more of those), I finally succeed. I then have to go and lie down in a dark room until my blood pressure stabilises.....

Is anyone else having this problem ???
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Bunty1948

Gee-Pee · Posted: Fri Apr 26, 2013 10:09 pm Post subject:

I assume you have checked that your My TomTom taskbar app is the latest?
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Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

psyskiesman · Posted: Sat Apr 27, 2013 9:39 am Post subject:

Mine does exactly the same as Bunty1948's. Only one month old so everything should be up to date.

Gee-Pee · Posted: Sat Apr 27, 2013 9:47 am Post subject:

Bunty1948 · Posted: Sat Apr 27, 2013 11:45 am Post subject:

Have you checked MY TT SA to see if it is version 3.2.0.1055 ?[/quote]

Certainly have, although this time I had to download it from the TT website. I'm sure in the past I was prompted to do that! However, I do have the latest app and it still takes 6 minutes after it's apparently completed the download.

It's not a big problem, but just a little annoying that it worked better before the "upgrade".

I've just checked the timings this morning and it took 31 secs to download 86kbs of mapshare and then a further 5mins 46secs to install and free up the 1005.

I also noticed that accourding to the TT forum news:-

"We have fixed an issue where settings got lost upon updating MyTomTom"

Well not on my device they haven't. Each and everytime I update my device, whether or not it is TT's own updates or 3rd party such as PGPSW it resets my "Turn on Voice Guidance" so that voice guidance is always on. Again not a major issue, but this didn't happen before the lastest navcore update.

Odd!!!

2216 · Regular Visitor Joined: Dec 10, 2005 Posts: 245

Same as the others, takes a long time to finish off the update.

Gee-Pee · Posted: Sat Apr 27, 2013 3:07 pm Post subject:

Andy_P · Posted: Sun Apr 28, 2013 12:45 pm Post subject:

Same here, generally very flakey connections between MyTT and a NAV3 TomTom.

In fact I found that (against all our usual advice!) I got a more stable connection if I used one of the USB ports on the front of my PC, rather than a "proper" one at the back.
So switching to a different USB socket might be worth trying for SOME improvement.

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For info, the "navigation instructions switched back on after an upddate" problm *is* a known bug, soon to be fixed.
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2216 · Regular Visitor Joined: Dec 10, 2005 Posts: 245

qkjb · Regular Visitor Joined: Oct 01, 2005 Posts: 93

I have a Go 1005. Two days ago I had very major problems updating to the new map. I updated the o/s first as frequently mentioned but then the trouble started. Multiple downloads of the map using eventually three different usb ports and always the same. There is a problem with the device - disconnect etc - and every time it would get down to about 30 minutes left to install and it would stop and fall over. Of course no maps were installed. I phoned Tomtom customer service who could not have tried more to be helpful. What a delightful change from the old days - but rebooting - and resetting (Black and white screen and revolving cog) didn't make any difference. We had reached the point of sending back for repair or replacement by the seller (from previous TomTom experiences I bought a 3 year warranty) when I decided to download My Tomtom onto my wife's laptop and try there. All went well and the maps are back as, oddly - so are PGPS speed cameras and voices and my favourites. I thought they would have disappeared.
What a process, and having paid for map updates, I am now not sure I want to run the risk of turning the unit into a paper weight again. Is it worth uninstalling My Tomtom and downloading a fresh version or that clutching at straws?

Andy_P · Posted: Fri May 10, 2013 3:12 pm Post subject:

If it worked well on another PC then I would suspect the installation of MyTT on the fist computer.

Rather then depending on the normal Windows uninstall routines, use something like the REVO Uninstaller to completely remove all traces of MyTT and then start afresh.
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qkjb · Regular Visitor Joined: Oct 01, 2005 Posts: 93

Thanks Andy,
If you say Revo is the way to go, then Revo it is. It had all worked well a number of times before but then this is Tomtom software.

sollythegolly · Posted: Fri May 10, 2013 6:25 pm Post subject:

So it's me, then......
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Today is the tomorrow that you worried about yesterday.

qkjb · Regular Visitor Joined: Oct 01, 2005 Posts: 93

On the contrary, I am convinced it's Tomtom's software. There are too many posts all over the place about the trouble people are having with the updates. And the only way I got round the problem was to use another laptop which hadn't had My Tomtom on before. Andy's post above is to make sure there are no bits of file left over if I decide to reinstall My Tomtom. CS also gave me quite detailed instructions about how to remove it.
Don't blame yourself. In my experience it is usually Tomtom's fault.

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