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Dreaded 1001 has struck
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psyskiesman
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Joined: Jun 22, 2004
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Location: Swindon, Wiltshire

PostPosted: Tue Jun 28, 2011 6:07 pm    Post subject: Dreaded 1001 has struck Reply with quote

The dreaded error 1001 has suddenly struck my GO740 Live. I have an old application 8.371 stored on my computer hard drive. How do I install this in place of 9.058?
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mikealder
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PostPosted: Tue Jun 28, 2011 7:03 pm    Post subject: Reply with quote

Use WinRar to extract the files and folders to the drive letter associated with the TomTom, when the program asks about overwriting an existing file simply answer "Yes To All" and it will complete the installation for you - Mike
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psyskiesman
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Location: Swindon, Wiltshire

PostPosted: Tue Jun 28, 2011 8:05 pm    Post subject: Reply with quote

Thanks Mike, I've reinstated v8.371 in the belief that doing so would also enable the SIM card and Live Services, but I'm still getting a message "Unable to connect to server". Any other ideas to get things working again. I've tried all the usual things like flattening the battery etc. TomTom are just saying the usual about "intermittent server problems" but my idea of intermittent doesn't extend to 5 days solid.
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Andy_P
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PostPosted: Tue Jun 28, 2011 8:40 pm    Post subject: Reply with quote

Are you still seeing sensible numbers for the SIM card (MCC/MNC, SIM ID and IMEI) if you look on Status and Information / Version Info / Network?
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psyskiesman
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PostPosted: Tue Jun 28, 2011 8:48 pm    Post subject: Reply with quote

No, all areas are blank and showing not connected. I can get network connected when device is connected to computer though.
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Andy_P
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PostPosted: Tue Jun 28, 2011 9:54 pm    Post subject: Reply with quote

Hmmm... I don't think you can believe it if it says it's connected when you're using the Home "operate my Go" emulator. That tells lies about a lot of things!

Clutching at straws... it might be worth gently peeling the label off the bottom (opposite side to the microSD card slot) and checking the SIM card is still fully pushed into it's slot.
Due to the design, it's so far in that you'll need to use something (non-metallic) like a lolly stick to put through the slot and push on the bottom edge of the card to check its pushed fully home.
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adobbing
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PostPosted: Tue Jun 28, 2011 10:38 pm    Post subject: Reply with quote

psyskiesman wrote:
No, all areas are blank and showing not connected. I can get network connected when device is connected to computer though.




Hi Just got the same message about something wrong with sim card on a 740 GO live.

Checked on status & information / version information / network, all also showing blank.

Currently in the south of france with no access to my syncing cable to do anything involving a PC unless anyone knows of any magic using bluetooth?

I also noticed the other day a new symbol had appeared in the bottom left corner that looks not unlike a windscreen wiper?

Any ideas of any other way to sort this as not looking forward to the trip back without traffic to get me around Lyon and London!
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Andy_P
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PostPosted: Wed Jun 29, 2011 12:07 am    Post subject: Reply with quote

adobbing wrote:

I also noticed the other day a new symbol had appeared in the bottom left corner that looks not unlike a windscreen wiper?


That's the LIVE symbol with a line through it - meaning no LIVE connection.

TT don't seem to know which way round to draw it though...
(See pic below - but seems to be taking ages to load...)

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adobbing
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PostPosted: Wed Jun 29, 2011 10:14 am    Post subject: Reply with quote

Andy_P wrote:
adobbing wrote:

I also noticed the other day a new symbol had appeared in the bottom left corner that looks not unlike a windscreen wiper?


That's the LIVE symbol with a line through it - meaning no LIVE connection.

TT don't seem to know which way round to draw it though...
(See pic below - but seems to be taking ages to load...)


That's the symbol!

Does it sound then like a poke around under the sticker with the sim card might resolve or is it something else?
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franb
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PostPosted: Wed Jun 29, 2011 11:03 am    Post subject: Reply with quote

I second that. May very well be the sim card not sitting right.
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adobbing
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PostPosted: Wed Jun 29, 2011 1:58 pm    Post subject: Reply with quote

had a good poke around under the sticker, there is a rubber blanking plug which when removed revealed a deeply recessed sim card in socket.

not really able to do much with it because i was limited to tweezers from a swiss army knife, which don't grip that well.

It didn't seem loose or dislodged at all though.

anything else worth trying?
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matthewj
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PostPosted: Wed Jun 29, 2011 3:58 pm    Post subject: Reply with quote

psyskiesman wrote:
No, all areas are blank and showing not connected. I can get network connected when device is connected to computer though.


To be completely clear, the computer version is not using the hardware of the SatNav AT ALL. I always wondered how the connection worked, but not until I took the SD card out to update the maps directly did I understand that it is all on the computer. You can operate your Satnav with just the contents of the SD card in a reader, and no satnav anywhere near. Thus you cannot trust connectivity, since that is just using your computer network connection.
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franb
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PostPosted: Wed Jun 29, 2011 5:02 pm    Post subject: Reply with quote

adobbing wrote:
had a good poke around under the sticker, there is a rubber blanking plug which when removed revealed a deeply recessed sim card in socket.

not really able to do much with it because i was limited to tweezers from a swiss army knife, which don't grip that well.

It didn't seem loose or dislodged at all though.

anything else worth trying?


I managed to get mine out & in again using the end of a paperclip (or try the wifes tweezers?)
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Andy_P
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PostPosted: Wed Jun 29, 2011 5:44 pm    Post subject: Reply with quote

If you ever need to take the SIM card out, a good tip before you put it back is to fix a small tab of sticky tape over the end of the card. Like this (edge-on view):



Obviously don't cover up the electrical contacts!

Make it just long enough to stick out of the slot when it's straight, but short enough so that once the card is pushed back in you can just fold the end of the tape over and tuck it inside the slot; then you can still put the sticker back on the case.
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AliOnHols
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PostPosted: Wed Jun 29, 2011 5:58 pm    Post subject: Reply with quote

Andy_P.
I've not got a Sim in my TT but even I can see that that is today's Top Tip. Excellent!
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