TomTom map downloads

tescodirect · Occasional Visitor Joined: Sep 26, 2010 Posts: 10

I have just bought a TomTom Start 2, with the intention of adding maps of North America to use this week. Logged on to TomTom Home, and downloaded the maps, but unfortunately they won't load onto the device. Have tried and re-tried numerous times, and I just get an error message about the file being invalid. Have emailed TomTom asking how to remedy this, but no response as yet. Trawling the net, it seems like large map file donwloads is a common problem with TomTom, and one which often does not get remedied.

Any suggestions or advice? Is this something that is likely to be sorted out within the next 24 hours, or should I just ask for a refund?

mikealder · Posted: Sun Sep 26, 2010 7:05 pm Post subject:

Which Start-2 model have you purchased a UK&ROI model or the Western_Europe version as this makes quite a difference? - Mike

tescodirect · Occasional Visitor Joined: Sep 26, 2010 Posts: 10

Thank you.
I have the TomTom Start2 UK&ROI. I take it that you cannot load the North America maps onto this device, which basically means the device is not fit for purpose? Is this information stated anywhere? Does this mean I am entitled to a refund on both the map and the sat nav, as the only reason I bought this model was with the intention of loading the US maps and using it there?

PaulB2005 · Posted: Sun Sep 26, 2010 11:37 pm Post subject:

There is a suggestion in this thread which might help.

BTW it's because of the confussion multiple threads causes that we ask members not to start duplicate threads and hence the other one is locked.

tescodirect · Occasional Visitor Joined: Sep 26, 2010 Posts: 10

Dear Paul,
I am very sorry about the duplication, and I can honestly say it was not intentional. I would promise not to do it again, were it not for the fact that I have no idea how it happened this time. Confused

Andy_P · Posted: Mon Sep 27, 2010 3:48 am Post subject:

AliOnHols · Pocket GPS Verifier Joined: Oct 15, 2008 Posts: 1936

tescodirect, I have just been to the TT UK web-site to check the specs. "Start² Regional Black; Internal memory - 1GB internal flash memory; SD Slot - No."

I then went to the TT Map Download page and entered in that I had a TT Start2 and wanted to download a map of the USA. The site reccommends to download USA at 1549Mb and suggests that I may try the USA & Mexico 2Gb map at 1615Mb instead.

There is no way that these maps can fit on this device. If this is the same information that TtHome offered you, you should have a strong case for having your money refunded by TomTom support - but don't hold your breath!. Additionally, if you bought your SatNav in a shop where you happened to mention to the salesperson, prior to purchase, that you were going to install USA maps on it, you may be able to exchange it for another device there which does support US maps.

Good luck!
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20.

tescodirect · Occasional Visitor Joined: Sep 26, 2010 Posts: 10

Dear Andy P,

as the next post states, the point is that TomTom are giving out misleading information. It is all very well saying that I should have checked the small-print on the TomTom website, but I purchased the unit from Amazon, and there is nothing on there to let you know that you cannot add maps to this unit. There is nothing to tell you that you need to buy the EU version for this purpose. Also, when you purchase a map to download, the TomTom website asks you which unit it is for. What is the point of asking for this information, if they then proceed to sell you something that cannot be installed on that unit? I bought the UK version because I did not want EU maps: I merely wanted a basic device upon which I could load US maps, an option that would work out cheaper than hiring a unit for the duration of my stay. I now realise that a simpler solution would have been to buy a cheap sat nav over there, as I have become aware that the cost of a cheap sat nav from Walmart in the US is not much more than paying to download US maps onto your existing model.

Thank you very much everyone else who has responded to my question, as your replies have been most helpful.

PaulB2005 · Posted: Mon Sep 27, 2010 8:59 am Post subject:

Guivre46 · Posted: Mon Sep 27, 2010 9:27 am Post subject:

But...the website asks you to input which device you have, before offering you the maps. There does not seem to be a technical capacity check by Home. Therefore it relies on you knowing your device and its flash memory capacity.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

PaulB2005 · Posted: Mon Sep 27, 2010 10:14 am Post subject:

Exactly. TomTom have recommended a map for a device that doesn't have the capability to hold it. Under the circumstances most retainers would give an immediate refund.

Guivre46 · Posted: Mon Sep 27, 2010 11:26 am Post subject:

PaulB2005 · Posted: Mon Sep 27, 2010 11:29 am Post subject:

Yes I see that now. With TTs confusing models lines I can see how this might happen.

mikealder · Posted: Mon Sep 27, 2010 12:03 pm Post subject:

There is a small note on the map download page stating that some maps might not fit certain versions of hardware, in the case of the units with no memory card slot this is a very important issue but not that obvious, I would give TomTom Customer Support a ring (0845 161 0009) as you have good reason for a refund on the map you incorrectly purchased.

Guivre46 · Posted: Mon Sep 27, 2010 12:54 pm Post subject:

You can say that Home is the technical equivalent of cave painting, with a resigned tone; but now and again you can specifically identify what it sadly lacks.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

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