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factory reset not working

 
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Larok
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Joined: Dec 08, 2006
Posts: 79

PostPosted: Wed Aug 18, 2010 4:28 pm    Post subject: factory reset not working Reply with quote

Hi everyone,

Having trouble doing a factory reset with my tomtom 940. when I press the factory reset button it holds on the second confirmation screen for 30 secs, restarts and freezes on the startup screen. tomtom have advised taking out the mapsettings.cfg file and trying again but no avail. I need to do a factory reset followed by a soft reset to restart the modem as my live services subscription has been reset following a problem with the tomtom server error message since we got back from Eire, (Ireland).

Many thanks for your thoughts.
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MrT
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Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Wed Aug 18, 2010 4:42 pm    Post subject: Reply with quote

I had this yesterday trying to fix Live Services and it seemed that the factory reset was doing something to all my POI files (not sure what - trying to delete?) but it ended up corrupting the directory records for these files.

Once I had deleted all my POI files using my computer and run a disk error check, all was fine and the factory reset did what it was meant to.

Doing all this had no effect whatsoever on my Live Service problems and meant I had to restore all my settings.

I sometimes think TT Support ask for a facotry reset as a fix-all without understanding the problem.
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Drivelux
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Larok
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Joined: Dec 08, 2006
Posts: 79

PostPosted: Wed Aug 18, 2010 6:45 pm    Post subject: Reply with quote

Thanks Mr T, that fixed the factory reset. I then did a soft reset at the first start up screen when it asks for your language selection. Live services now on again. Perhaps I can help you Mr T. Have you had second line tomtom support reset your live services? Once thats done, the above process resets the modem in the device and after putting your username and password in again, hopefully all will be well.
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MrT
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Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Wed Aug 18, 2010 8:24 pm    Post subject: Reply with quote

Not yet, my previously unheard of problems have been referred to second line for resolution. I await with baited breath.......
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Drivelux
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