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robinwalton
Regular Visitor
Joined: Apr 17, 2005
Posts: 66
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 Posted: Fri Jun 18, 2010 11:00 pm Post subject: You cannot use this map on this device:Western_Europe_1GB |
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After a long absence I have returned to this forum. 
I've been without a TomTom for all that time as I couldn't afford to replace the TomTom Go I used to have until some kind soul decided I didn't need it any more. 
I've just bought a v2 refurbished TomTom 30-series:Western Europe and made the mistake of using TomTom HOME and updating my map without backing up first. 
It's left me with an unusable device. 
Does anyone know how I can retrieve the original data as supplied on the device? 
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XL Series-30 Western Europe
Broken by TomTom HOME!!!! |
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AliOnHols
Pocket GPS Verifier
Joined: Oct 15, 2008
Posts: 1940
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| Posted: Sat Jun 19, 2010 6:22 am Post subject: |
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Does anything in This Tread Help?
Make a Windows Explorer back-up before doing anything else though.
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Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20. |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sat Jun 19, 2010 9:41 am Post subject: Re: You cannot use this map on this device:Western_Europe_1G |
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| robinwalton wrote: | | After a long absence I have returned to this forum. |
Welcome back 
No backup of the device I assume?
What did you actually do, is this the Latest map Guarantee map update? If so then a call to TT should have them sort out the map you need to fix it?
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Darren Griffin |
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robinwalton
Regular Visitor
Joined: Apr 17, 2005
Posts: 66
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| Posted: Sat Jun 19, 2010 10:04 am Post subject: Deleting All files didn't work |
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Thanks for the info AliOnHols. 
I deleted everything off the TomTom and HOME only put the application back - no maps. 
I did do a backup after all, but I don't know what I did wrong before, and just before giving up and sending it back I thought I'd put all the files back. It actually works. 
So, the moral of the story is :-
 Do a Windows Explorer backup NOW 
_________________
XL Series-30 Western Europe
Broken by TomTom HOME!!!! |
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AliOnHols
Pocket GPS Verifier
Joined: Oct 15, 2008
Posts: 1940
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| Posted: Sat Jun 19, 2010 11:56 am Post subject: |
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Ahh! The mysterious and un-certain world that is TomTom!
Glad you have it working again.
Just in case anybody else is following this, I would suggest that you do NOT delete the TTHome contents, re-name them maybe but don't delete. You never know, there may just be something in there which could be useful at a later date.
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sun Jun 20, 2010 12:14 pm Post subject: |
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| AliOnHols wrote: | Ahh! The mysterious and un-certain world that is TomTom!
Just in case anybody else is following this, I would suggest that you do NOT delete the TTHome contents..... |
I think Robin did rather more then that...
| robinwalton wrote: |
I deleted everything off the TomTom.... |
It's DEFINITELY not a good idea to delete everything without a good, solid backup!
Home does NOT have a way to restore the device back to how it was "out of the box".
Glad to hear you had one though Robin, and it all worked out OK in the end. |
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