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pauljoe
Occasional Visitor
Joined: Feb 23, 2006
Posts: 7
Location: warrington
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 Posted: Thu Feb 05, 2009 7:37 pm Post subject: help please |
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| hi guys i have got a tomtom one i updated it yesterday from tom tom .com now it says no maps found even though they are there i have tried a hard reset, reinstalled maps but no maps found is all i get any help wold be appreciated |
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pcaouolte
Frequent Visitor
Joined: Dec 27, 2006
Posts: 998
Location: South Lincs, UK.
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| Posted: Thu Feb 05, 2009 7:40 pm Post subject: |
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What version of the software have you updated to?
What map version have you got installed?
It may be that the new software is not compatible with an old map version.
Do you have a backup from before the software upgrade?
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Paul |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Thu Feb 05, 2009 7:40 pm Post subject: |
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| Do you have a back up of the device from prior to the update? - Mike |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Thu Feb 05, 2009 8:21 pm Post subject: |
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pauljoe hit New Topic instead of Reply
| Quote: | | i am running west europ 7.20.1802 maps no back up and watever latest update from tom tom |
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pcaouolte
Frequent Visitor
Joined: Dec 27, 2006
Posts: 998
Location: South Lincs, UK.
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| Posted: Thu Feb 05, 2009 8:54 pm Post subject: |
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Hmm, struggling with this one. 
Did the map come with the device or have you downloaded it through home?
Can I suggest that you take a backup now using windows explorer to copy everything from your tomtom to a folder on the PC. Before things get any worse.
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Paul |
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dhn
Frequent Visitor
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
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| Posted: Thu Feb 05, 2009 9:38 pm Post subject: |
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If you have firmware 8x and the maps are still at the v7 level, the firmware may not recognize the existence of the maps.
After making the FULL Explorer backup as suggested (ensure the hidden files/folders are showing), try using Home to remove all loose files in the root of the unit, then go here
and dl version 7.166 firmware (3rd from bottom). Install and see if the maps are then 'seen'.
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David |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Thu Feb 05, 2009 9:42 pm Post subject: |
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| dhn wrote: | | If you have firmware 8x and the maps are still at the v7 level, the firmware may not recognize the existence of the maps. |
Never heard of that issue, but it's worth a try! |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Sun Feb 08, 2009 1:19 pm Post subject: |
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Another duplicate thread.
Please keep all discussion in this thread
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