"MUG" Day

Tom59 · Posted: Wed Jan 28, 2009 3:08 pm Post subject: "MUG" Day

Yesterday, for me, was "MUG" Day. Map UpGrade day. The day that three months previously, I paid my money for a quarterly map upgrade.
The quarter has been and gone, but no map Crying

Has anyone had an upgrade yet?

Or are they too busy trying to sort out Kate's stutter Twisted Evil

_________________
TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286

TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248

falkirk81 · Posted: Wed Jan 28, 2009 3:10 pm Post subject:

This might be relevant.

Using home with the latest map, the top right hand box where the corrections counter usually is displayed, i now get a

'Newer versions of your map are now available. Get them for as little as £9.95 per quarter with our new Map Update Service'

There is no updated version of my map, so why has this come on yesterday? Are the new maps on the server but not being allowed to be downloaded perhaps?
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Tomtom GO 1005 LIVE

iPhone 12

MrT · Posted: Wed Jan 28, 2009 3:20 pm Post subject:

I am subscribed to the update service for the 530 & 940 and both are still showing the counters.

I thought the 8.15 maps came out on 11th November which means even if the maps were exactly to the quarter, that still means another two weeks.
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Drivelux

Tom59 · Posted: Wed Jan 28, 2009 3:26 pm Post subject:

Yes, I spotted that message as well. I clicked the link and was told that I can purchase the map........
Duly sent e.mail to Joker

TT Customer Support Joker

.
Let's see what happens.
_________________
TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286

TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

Same as Tom59 for me too. Just finished sending them the email and have already received a confirmation saying a reply can be expected in two business days so I wait in anticipation.

MrT · Posted: Thu Jan 29, 2009 9:47 am Post subject:

If you are not logged in to Home you will be offered the map update service even if you have subscribed and will see the red circle in the top right rather than the number of map corrections. This is because when you are not logged in, TT Servers do no know who you are or about your subscription to the map update service.

If you log in to Home (normally before the device connects) you will see the green circle and the number of map corrections.

Alternatively if you are logged in and subscribed you may have a problem.
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Drivelux

trevor.dowle · Lifetime Member Joined: 16/06/2003 05:22:14 Posts: 412

Looks like a number of us have the same problem then. Its happened to me too and I was logged in.
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Regards

Trev Dowle
TomTom 730 T

Tom59 · Posted: Fri Jan 30, 2009 4:21 pm Post subject:

I have had a reply from Joker

TT Customer Services Joker

:-

mikealder · Posted: Fri Jan 30, 2009 4:34 pm Post subject:

Tom59 · Posted: Fri Jan 30, 2009 4:58 pm Post subject:

Mike, do you know how the update system works?
Over the length of a year, will the quarterly map upgrades be numbered 815.2003, 815.2004, 815.2005 etc. or will it be 815, 816, 817 etc?
Does it just happen invisibly in the background?
_________________
TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286

TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248

mikealder · Posted: Fri Jan 30, 2009 5:04 pm Post subject:

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

I have also had my reply from TT Customer support, they tell me I already have the latest map and that seems to be true, when I check what is available to purchase outright.

The reason TT Home is telling there is a later map available is it seems due to some gremlins that get into the servers from time to time.

Andy_P · Posted: Fri Jan 30, 2009 11:43 pm Post subject:

I love these replies from Tomtom where they ignore the question!
They seem to just say "you have the latest map, so stop worrying" - We KNOW it is the latest map!

The two questions they don't answer are: why is Home telling us there's a new map available when there isn't one, and why isn't there one! Cool

MrT · Posted: Sat Jan 31, 2009 9:08 am Post subject:

Tom59 · Posted: Sat Jan 31, 2009 4:32 pm Post subject:

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