Map download problems TomTom GO300

Limehouse · Occasional Visitor Joined: Jan 07, 2008 Posts: 21

Can anyone help please? I've just bought and downloaded a new UK & Ireland Map to replace my old GB Map on my TomTom GO 300 - it's on the SatNav (confirmed by Explorer & TomTom Home), but I can't switch to use it - the only map showing is the old GB one! Any ideas please?

DennisN · Posted: Tue Jan 08, 2008 10:53 pm Post subject:

Change Preferences
Manage Maps
Switch Maps

That would be the way if you have two maps on there. But how did you install the new map? Normally, you wouldn't have had enough space without uninstalling the old map.

I hope you have done a backup of your card before going any further? - copy it to your PC using a card reader and Windows Explorer.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Andy_P · Posted: Wed Jan 09, 2008 2:42 am Post subject:

If you're using an original SD card in the 300, it won't be big enough to have two maps at once.
Normally, if this is the case, when you install a new map with Home v2.1 it will tell you that, and led you through removing the old one.
I would make a new Windows Explorer backup of the entire card (so you have a good backup of the old map, then delete the old map's folder and re-install the new map. Depending on your set-up, it will either be downloaded to your PC or you can re-download it from TT for a year after purchase.

Limehouse · Occasional Visitor Joined: Jan 07, 2008 Posts: 21

Thanks guys,
I bought a new SD card, copied everything from the old card (including hidden files) and installed the new maps with TomTom HOME. HOME reports that both maps are present, but when I use Preferences to try to use the new map, only the original map is shown.

theripper · Posted: Wed Jan 09, 2008 9:28 am Post subject:

Have you updated the software as well as the old software will not see the new maps.

theripper

Limehouse · Occasional Visitor Joined: Jan 07, 2008 Posts: 21

Yes - did this at the same time

DennisN · Posted: Wed Jan 09, 2008 10:12 am Post subject:

Are you saying that when you tap Change Preferences, then tap Manage Maps, then tap Switch Maps there is only one map name listed?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Limehouse · Occasional Visitor Joined: Jan 07, 2008 Posts: 21

That's right - that's why I'm confused! HOME shows 2 maps, but preferences only shows the original! Question

DennisN · Posted: Wed Jan 09, 2008 10:36 am Post subject:

I haven't a clue now!!

Check the map version that's loaded on the device (tap bottom right, then on the software box for version details) and what you bought.

TomTom Home should give information about each map - version number.

Have you by any chance tried poking the reset button? Maybe it needs waking up.

Final thought is for you to contact TomTom by phone - you bought the map and can't use it, Help!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Oldboy · Posted: Wed Jan 09, 2008 10:37 am Post subject:

Have you tried the usual things like a Reset, Reset Factory Settings, Clear Flash?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

if1977 · Posted: Wed Jan 09, 2008 10:45 am Post subject: Re: Maps

Limehouse · Occasional Visitor Joined: Jan 07, 2008 Posts: 21

Thanks Guys,
I cleared flash yesterday, reset today, reset factory settings today. HOME is still showing 2 maps on my unit, preferences 1, so I'll have to phone TomTom - wish me luck!

Andy_P · Posted: Wed Jan 09, 2008 12:52 pm Post subject:

Can you just confirm exactly what you see in Home v2.1?
You've clicked Main menu page 1 of 3 - "Add Maps, Traffic, voices etc."
You've clicked "Maps"
You should now see a list of available maps, with a "Location" column. Some will say "Online" (meaning you haven't bought them yet), some will say "Computer" (meaning that you have bought and downloaded them) and some will say "Device" (meaning they are actually on your Go).

Ignoring the ones that say "online", what else do you see?

if1977 · Posted: Wed Jan 09, 2008 1:01 pm Post subject:

That is the same thing i was thinking with my post also Andy. Maybe he is showing 2 maps on his computer and not on the device.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

Limehouse · Occasional Visitor Joined: Jan 07, 2008 Posts: 21

Okay..
Device: Great Britain 101.4 MB; United Kingdom and Republic of Ireland 126.7 MB
Does this help?

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