New Tomtom one V2 won't run after first updates/ register!!

[si-fly]

Hi,
I don't know if I should start a new topic, but after connecting my new one v2 to the computer and letting it update software etc (home v2) my one will now not work unless its connected to the computer and shows a picture of its self with a large red cross next to it!!

If I connect it to the computer the red cross disappears, and in home I can run the device.

It worked fine before I set up an account and updated it.

I tried pressing the reset for 60 sec but its still the same.

I did make a full backup before updating as recommended but home says no backups available when I try to back it up. The back up info is still there though!!

Hope someone can help
Si.

[Andy_P]

If (as recommended here) you did your backup using Windows Explorer, then use Windows Explorer to copy every thing back again. Don't use Home.
If you used Home to do the backup, send it back to the shop, saying it died.

[si-fly]

I have reinstalled Home 1.4 and it found the backup which I have been able to reload. The tomtom one will now load and run!!

Have other people had trouble updating to Home 2 and the latest one software update?.....should I try to update again or just leave well alone!!

Si.

ps. Andy ...thanks for your constructive comments but I did read the sticky about backing up data and it said ..."You can use the TomTom Home application to perform the back-up it is a simple as clicking the "Make Backup" button. Or you can use Windows Explorer to achieve the same data backup"...... it did not say Explorer was the preferred method!!

[Andy_P]

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