Go 500 hangs then shuts down

young-goat · Posted: Wed Aug 29, 2007 11:25 pm Post subject: Go 500 hangs then shuts down

My TomTom Go 500 sometimes 'freezes' (hangs) whilst it is navigating a route, then it shuts down and restarts with the previous route.
I haven't downloaded anything new recently except the pgpsworld speed cams.
What can I do to fix this annoying problem ?

Oldboy · Posted: Thu Aug 30, 2007 6:22 am Post subject:

How much Free Memory have you got on the SD Card? A minimum of 2MB should be OK.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

young-goat · Posted: Thu Aug 30, 2007 5:02 pm Post subject:

I have 28mb of free space.

Oldboy · Posted: Thu Aug 30, 2007 6:03 pm Post subject:

Have you only noticed this since you've been using a bigger SD Card?

The only thing I can think of is that the SD Card may be too slow, or getting slower.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

young-goat · Posted: Fri Aug 31, 2007 7:10 am Post subject:

I have had the bigger SD card for many months but this problem only started about 2 weeks ago

How do I speed-up the SD card, format and reinstall ? remove some oldstuff ? (for instance, I've still got the original map on it plus the most recent one)

Oldboy · Posted: Fri Aug 31, 2007 11:57 am Post subject:

Normally the 'older' TTs are reasonably stable, so I'm only grasping at straws. Embarassed

You could do a format of the SD Card, whether it will improve the situation I don't know.

If you have a Full Backup of everything, there is no reason not to give it a go.

You don't need old and new maps, unless you are trying something out. Or there is some major difference in them that you want to utilise.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

young-goat · Posted: Fri Aug 31, 2007 8:15 pm Post subject:

I have sent a copy of my original posting to Tom Tom support. I'll let you know if they come up with a satisfactory response.

young-goat · Posted: Thu Sep 06, 2007 10:46 pm Post subject:

Well, the response from Tom tom was:-

Have you tried resetting your device? If you haven't, please do so............
I would also suggest you to try and install the latest application on your device via HOME, deleting the one that there is inside the device right now as it may have some file corrupted. If you need instructions on how to do this please don't hesitate on asking for them.

These two things should return your device back to normal again.

I've tried both of those, and it didn't fix it so I did a format and reinstall from a backup, that made no difference either, so I've bought a new 1gb card and formatted it, but I can't get it to load properly.
I've tried using Tom Tom Home to restore my backup and I've tried copying the original card to a folder on my computer and then pasting to the NEW card but each time when I start the TTG 500 I get the red cross on the SD card symbol on the screen when I start it up telling me that it hasn't intalled properly. What am I doing wrong ? Confused

BTW I have realised that the original fault was when I was asking it to recalculate a route whilst it was navigating but It has got worse and now sometimes (but not always) it hangs when I ask it for a route whether or not it is navigating or not.

Andy_P · Posted: Fri Sep 07, 2007 11:26 am Post subject:

Looking at your posts, it still seems to point to the particular SD cards you're using.

Do you still have the original card that came with the Go?
If so, try it.
Do you still get this problem with that one?
If not, then it must be your new cards.

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

I had a similar problem a while back on my 700. The system was reporting that I had plenty of spare space on the card.

I use a Mac, so the PC may be different, but the reported spare space did not include the contents of the Trash (Recycle Bin). The Mac keeps a separate Trash for each volume (disc/Sd card or whatever). Once I had connected the GO to the computer and emptied the Trash, I found the problem disappeared.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

young-goat · Posted: Fri Sep 07, 2007 7:53 pm Post subject:

Andy_P · Posted: Fri Sep 07, 2007 8:58 pm Post subject:

young-goat · Posted: Fri Sep 07, 2007 11:54 pm Post subject:

Oldboy · Posted: Sat Sep 08, 2007 7:00 am Post subject:

young-goat · Posted: Sat Sep 08, 2007 8:39 am Post subject:

Yes ! I had already accepted that the SD card is possibly 'on it's way out' (why else would I have bought another ?)
However the new card seems to be faulty as I cannot load anything to it and now my computer does not recognise it either !
So, I will take it back, change it for another and try again

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