Go 720 - One moment please...

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

I keep getting "One moment please..." when I either try to navigate to and address and house number and also a POI. The message comes up and it just sits there, I have tried leaving it for a few minutes to see if it eventually shows the house numbers or POI's but it doesn't, I can then click cancel.

The postcode search still worked ok.

Has anyone else experienced this problem?

Anita · Posted: Thu May 01, 2008 2:15 pm Post subject: Re: Go 720 - One moment please...

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

Thanks for that, I did search first (honestly) but after pages of threads that were unrelated I gave up.

Any issues with downgrading firmware, will I lose any functionality?

I did phone Tomtom tech support but they are closed due to the bank holiday, it's funny but I thought that was on Monday?

Anita · Posted: Thu May 01, 2008 2:56 pm Post subject:

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

Great, thanks for all your help.

Anita · Posted: Thu May 01, 2008 4:38 pm Post subject:

You're welcome! Very Happy

Hope it works/worked out OK for you.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

All seems to be ok, but there was a worrying moment after I connected it to the PC and it said device not recognised!!!

Anita · Posted: Thu May 01, 2008 5:44 pm Post subject:

Scarey! Glad it's OK now though. Very Happy

_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

shadamehr · Banned Joined: Apr 25, 2006 Posts: 507

As the Great Champion for 7.221, let me be fair however, and say that for me, even with the solid, reliable, 7.221 that I swear by, if I enter many addresses in Switzerland (and this is just an example, other places might have the same problem), I still get the "One moment please..." bug with it, and can proceed no further.

Clear Flash etc has not fixed this.

But it's still a much less common occurrence for UK addresses than 7.480 or .481 throw up, so I'm still sticking with 7.221

Just thought it worth mentioning that there is still a wider bug that for some locations, affects ALL versions.

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

Since downgrading to 7.221 when I now attach the G0 720 to the PC using the USB docking station a message pops up saying hardware not recognised and the Go doesn't ask me if I want to connect to the computer.

Anita · Posted: Fri May 02, 2008 1:25 pm Post subject:

Have you tried a reset?

Apart from that I'm afraid I have no suggestions. I'm sure one of the real TomTom experts will be along though!
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

Andy_P · Posted: Fri May 02, 2008 1:49 pm Post subject:

Tried everything on THIS PAGE?

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

I did a reset and although the message came up briefly it did then allow it to connect.

The message always come up now, will have a look at the link you supplied but showing this at the moment:
"Unfortunately due to a problem, we cannot serve you the information you requested. Please try again in a few moments."

jonmat · Regular Visitor Joined: Sep 10, 2004 Posts: 79

Found the same link going throught the Tomtom support page and one o the suggestions was to not use a USB port at the front of the PC, plugged into the back and didn't get the error.

Thanks for your help.

borispda · Occasional Visitor Joined: May 04, 2008 Posts: 3

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