720 TT Support answer to my fault, voice recognition & t

hoseman

My question to TomTom support

Hi I have just purchased a 720 I am unable to turn the tips off on my 720. I have gone into settings chosen hide/show tips and whichever one I choose tips still come up on the LCD. Also voice recognition accepts city, street and number e.g. 171 repeats 171 then keeps adding extra numbers at the such as 1711 then 1718 etc.

Thank you for contacting TomTom Customer Support.

In response to your query, we suggest that you do the following

To perform a Factory Reset please do the following:

• Switch on the unit
• Go to 'Change Preferences' (ensure all menu options are visible)
• Go to the last screen and select 'Reset Factory Settings'
• Select 'Yes'

Then go through the setup procedure again.

Now soft reset your device::

• Connect unit to car charger or mains adapter
• Turn unit upside down (make sure unit is NOT in the docking shoe)
• Locate the reset button hole (between the word ‘Reset’ and an arrow)
• Using a paper clip or safety pin press inside quite firmly
• Hold for 15 seconds
• Release and turn Right Side Up
• Press the power button for 3 – 5 seconds.

Now go to 'change preferences' then tap hide tips.

If the problem continues, please let us know. You can also return it to the point of purchase for a replacement Go720.

I think I sorted my voice recognition problem out myself. when you give city & Street name a list comes up like 1 to 5 say the number which corresponds to you then say house number and its worked everytime for me so far, also don't say yes say ok.

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