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pocketjotter Occasional Visitor
Joined: Apr 08, 2007 Posts: 11
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Posted: Wed Apr 11, 2007 8:06 pm Post subject: Tom Tom Home won't connect to One europe |
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Hi
I've just received my Tom tom One Europe (new Edition). I've loaded Tom Tom Home on the PC but when I connect the TT via USB cable it won't recognise it, saying no device found. Tried unistalling & reinstalling the home program. Rebooted the PC. as far as the PC is concerned it don't exist
Pocketjotter
P.S I'm a total newbie. |
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idiot Regular Visitor
Joined: Aug 22, 2005 Posts: 72
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Posted: Wed Apr 11, 2007 8:26 pm Post subject: |
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When you connect to your TT1 via USB do you see any hardware message alert on you PC taskbar near the clock? Could be a driver issue. |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Wed Apr 11, 2007 8:47 pm Post subject: |
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What opperating system have you got on the PC - is it Windows 98, XP or something else?? - Mike |
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pocketjotter Occasional Visitor
Joined: Apr 08, 2007 Posts: 11
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Posted: Wed Apr 11, 2007 8:51 pm Post subject: |
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idiot wrote: | When you connect to your TT1 via USB do you see any hardware message alert on you PC taskbar near the clock? Could be a driver issue. |
Yes, it does state "new hardware device found" and runs through a setup routine for that. Whats the best way around this?
pocketjotter |
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pocketjotter Occasional Visitor
Joined: Apr 08, 2007 Posts: 11
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Posted: Wed Apr 11, 2007 8:55 pm Post subject: |
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mikealder wrote: | What opperating system have you got on the PC - is it Windows 98, XP or something else?? - Mike |
Mike
I'm running windows XP.
pocketjotter |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Wed Apr 11, 2007 9:05 pm Post subject: |
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Windows XP should be fine, you can download the latest TomTom Home application from This Page install to the PC and try again.
I would also make sure you have the device switched on and plugged in to a PC USB port (not a hub or monitor connection) when the device boots up answer Yes to the question about connecting to the PC - Mike |
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Geoff_UK Regular Visitor
Joined: Feb 10, 2006 Posts: 101 Location: North East England
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Posted: Wed Apr 11, 2007 10:28 pm Post subject: |
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I've just been bought a TomTom One V2 (GB) from work and I found that the version of "Home" on the CD didn't work with my device.
I connected the TomTom to the PC and ran the "home" installer from there and it downloaded a version that works fine with my device??
Strange, but it seems to work fine now ?? _________________ tomtom one v2 - 7.162
2Gb Toshiba SD card
UK and IE plus major roads of WE - v675.1409 |
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pocketjotter Occasional Visitor
Joined: Apr 08, 2007 Posts: 11
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Posted: Thu Apr 12, 2007 5:49 pm Post subject: |
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thanks for the advice everyone I have finally got it all up and running. I used XP's system restore feature and restored a point before I had loaded any TOM TOM software and reinstalled again. It all kicked in this time. :D That restore feature has proved useful in the past with rogue programs that messed the system up. Thanks again.
Pocketjotter 8) |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Thu Apr 12, 2007 6:04 pm Post subject: |
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Glad to hear its working, now you want to set another recovery point on the PC for when it decides to do its own thing and pack up on you, always try re-booting the PC and reseting the TomTom before resorting to restore though - Mike |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Thu Apr 12, 2007 11:48 pm Post subject: |
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For extra info, the TomTom will also connect to the PC without "Home" running at all.
The PC should just recognise the TomTom as a new external drive or "mass storage device". You can then examine the TT memory card and backup, add, remove files etc using normal windows Explorer methods. |
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