No joy

[scomich]

ok guys after my visit to comet today still no joy, printed the document from dti and took that with me manager wouldn,t even look at it and has told me to go through trading standards if i wish, in other words he dosn,t give a f***k he wouldn,t even phone his head office but did give me there number which was the national call centre. I think i'm flogging a dead horse here and am at a loss. I suppose i'll have to go along with the send it back to tomtom route and risk getting a recon unit not my original, thought i would just let you know how i got on and thanks for the help anyway it was appreciated.
Scott

[chimera56]

Did you pay using a credit card? If you did then contact them saying the goods are faulty and under the CCA they are equally liable. Ask for a full refund to your card along with any interest paid. Do the whole thing in writing and ask for a confirmation but post.

The CC company will have to refund you and will charge comet the money plus are rather stiff penalty fee!

You could also issue a claim against the store in the small claims court but you would need to write to them informing them of this before you issue the summons.

[tonys66]

Should of posted this on your other post instead of starting another

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=54468

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