Logging in to HOME

[deesoft]

Suddenly, when trying to download 6.52, I get the message telling me to Log In. What am I doing wrong. How do I log in. I succesfully downloaded 6.51 with no problems. I have Emailed TomTom and their suggestion is that I may have problems working through a Router. But surely there must be loads of people out there, working on Home Networks. I have even turned my FireWall off. But still with no success.

Has any one out there had the same problem??

I wait with baited breath!
_________________
Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540

God gave us the Integer, the rest was devised by man.

[Billlord]

[simonvespa]

I am getting the same problem, and the same answer from TomTom. I have tried an trace on the sweet.tomtom.com server from three machines on differnet ISP's and it times out everytime.

I am not convinced of the router argument.

Thanks

Simon

[Oldboy]

If you look in Program Files/TomTom HOME there is a File called ServerError.txt

The first line of the Body Text will tell you what the error is.

Have a look at THIS and it might be of some help.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

[simonvespa]

Hi

Had a look at the link and this is the error I am getting:

SERVER ERROR (Sat Nov 04 10:34:18 2006):

connection error
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/"

My Windows firewall is configured to allow TTH out. And I have had no problems with any other site or auto updater.

Running tracert from the command line on the sweet.tom.tom server shows the following:

Tracing route to sweet.tomtom.com [193.173.148.210]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms voyager.home
2 13 ms 13 ms 13 ms esr11.kingston5.broadband.bt.net [217.47.66.142]

3 13 ms 13 ms 12 ms 217.47.66.13
4 13 ms 13 ms 14 ms 217.41.217.1
5 14 ms 15 ms 13 ms 217.41.171.74
6 13 ms 13 ms 13 ms 217.41.171.50
7 13 ms 12 ms 13 ms 217.47.88.114
8 14 ms 14 ms 14 ms core1-pos6-1.kingston.ukcore.bt.net [62.6.40.74]

9 14 ms 14 ms 12 ms core1-pos7-3.ealing.ukcore.bt.net [62.6.201.38]

10 14 ms 14 ms 14 ms core1-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.82]
11 14 ms 14 ms 14 ms ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54]

12 15 ms 14 ms 15 ms ldn-s2-rou-1022.UK.eurorings.net [134.222.231.22
5]
13 22 ms 23 ms 23 ms obl-rou-1021.NL.eurorings.net [134.222.231.173]

14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * *

It then carries on timing out. So it looks like the connection problem is beyond the router(?)

Dont know if this helps. In the end I downloaded the upgrade from your site - worked great. Thank you :D

S

[deesoft]

Hi

May I ask Simonvespa, what upgrade di you download, tah has solved thr problem.

David
_________________
Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540

God gave us the Integer, the rest was devised by man.

[Oldboy]

[deesoft]

Thanks Oldboy!

910 Upgraded!! Why couldn't TomTom have sent me this solution when I was having problems?

David aka Deesoft
_________________
Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540

God gave us the Integer, the rest was devised by man.

[Oldboy]

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