USB Dock problem for 910

[graeme_symington]

just requested new car mount dock from TT. But now my USB dock has stopped communicating with my PC. Tried two PC's but nothing. Anybody else had this problem.

You cant disable this feature from the TT unit ?

Cant upload the latest camera database

[mikealder]

Can you still see the TomTom device in Windows Explorer or is it just TomTom Home that is failing to start.
Also make sure the unit is plugged directly to the PC not via a hub or monitor type port, and that the device is securly clicked into its docking mount - Mike

[graeme_symington]

Found the below section from a previous post. the reset worked, should have done this in the first place. Just an odd one.

Cheers anyway

Thank you for contacting TomTom Customer Support.

If the computer does not recognize the device, try the following:
• Make sure the device is fully charged before connecting it to the computer or ideally connect also the power cable to the device / home dock.
• Reset the device using a paper clip. When resetting, keep the reset button pushed in for at least 10 seconds, but DO NOT turn the device back on until it is connected to the computer.
• Try different USB ports (preferably ones which are on the back of the computer)

• Make sure the user has got 'Administrator' rights on the PC. Otherwise he may not be allowed to connect new hardware (especially the case when using office computers)
• *Note: GO510/710/910 are only compatible with computers which can also run TomTom HOME (not Win 98/98SE)
• If the device is NOT listed as a 'Removable drive' under 'My Computer', try the following:
o Go to Start and right-click on 'My Computer' and select 'Properties'
o Select the 'Hardware' tab
o Select device manager and Expand 'Disk drives'
o If the TomTom device is shown there with a red cross (see above), right-click on it and select 'Enable'
o Check under 'My Computer' if the device does now show up as a 'Removable drive'
• If it still does not show up as a removable drive send the registry cleaner attached to this FAQ.
o When running this program, a window will open for only 1 second, removing the USB registry entries of the TomTom device from the computer.
o Next time the device is being connected, the computer should display the message 'New Hardware found'

Should these not work, then please contact us by using the telephone number given below:

0845 161 0009

You can reach us on this number Monday - Friday between 08.00 and 20.00 UK time.


We hope to have answered your question
Should you have any questions or suggestions, please let us know.

Kind regards,

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