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derekn
Occasional Visitor
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Joined: Aug 30, 2005
Posts: 10
Location: S.Wales
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 Posted: Thu May 04, 2006 5:48 pm Post subject: Another? member until 2026 unable to download speed cameras |
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Sorry to bother you but I have waited since february as I know you have had teething problems. I am still unable to download the camera updates even though I have been given membership until 2026.
Can you notify me by e mail, it's taken me half an hour to find this page.
I know I'm getting past it and not very good with computers and all the jargon, but I managed to download everything OK until membership was required.
Many thanks
derekn |
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JockTamsonsBairn
Lifetime Member
Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)
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| Posted: Thu May 04, 2006 7:39 pm Post subject: Re: Another? member until 2026 unable to download speed came |
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| derekn wrote: | Sorry to bother you but I have waited since february as I know you have had teething problems. I am still unable to download the camera updates even though I have been given membership until 2026.
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If you can explain what problems occur, and at what point in the process, someone will be able to help you out. Can you also tell us what Operating System and browser software you are using on the PC that you are trying to download on? Also what SatNav software?
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Jock
TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board) |
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derekn
Occasional Visitor
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Joined: Aug 30, 2005
Posts: 10
Location: S.Wales
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| Posted: Fri May 05, 2006 8:20 pm Post subject: |
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Thanks for replying. I have the basic tom tom go, and use internet explorer. I have downloaded the cameras OK until it became chargeable. As I had sent a contribution previously, I have been given lifetime membership. I cannot access the speed camers now though as I am told I need to sign up, and cannot sort out how to do it. I get the impression that if I sent £2.00 I would be given access. I think that the problem is at pocket gps end not recognising me.
I hope that you understand this and are not becoming as confused as me.
Thanks
Derek |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Sat May 06, 2006 12:40 pm Post subject: |
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Hi Derek,
I have just checked the system and you're not a lifetime member. Did you respond to the email that we sent to you with the information that we required?
If so, can you send it again please (and any other emails you think may be relevant) and we'll get you up and running asap.
Thanks.
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Robert Brady |
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derekn
Occasional Visitor
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Joined: Aug 30, 2005
Posts: 10
Location: S.Wales
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| Posted: Sat May 06, 2006 3:25 pm Post subject: |
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Dear rob,
I have pasted parts of 2 e mails I received on the 28th feb this year. As you see, it says do not respond and I didn't, being an obedient sort of bloke.
I sent a contribution by paypal on 30th August 2005.
Thanks very much for your help
Derek
Hello derekn!
This is an automated email (please do not respond to this email) to let you know that your subscription to Pocket GPS World has been activated. Your subscription will expire on Sat Feb 28 2026.
Thank you for your support
Hello derekn!
This is an automated email (please do not respond to this email) to let you know that your subscription to Pocket GPS World has been extended. Your subscription will expire on Thu Jan 1 1970.
Thank you for your support |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Sat May 06, 2006 3:55 pm Post subject: |
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Excellent - all sorted, please check your email.
It looks as if you've been given 2 lifetime memberships - one cancels the other out on our system. You were probably credited for recent camera additions as well as your donation.
Sorry 
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Robert Brady |
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xda
Lifetime Member
Joined: Mar 11, 2004
Posts: 1199
Location: Park Gate
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| Posted: Sun May 07, 2006 12:01 am Post subject: |
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Are you saying, that if a lifetime member were the first to submit a new fixed camera would automatically have their life membership terminated.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8 |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sun May 07, 2006 2:07 am Post subject: |
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| Rather worrying! 8O |
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Janboy
Occasional Visitor
Joined: Mar 08, 2006
Posts: 3
Location: Basingstoke
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| Posted: Sun May 07, 2006 10:47 am Post subject: Downloads of camera database. |
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I seem to have a similar problem to that encountered by DEREKN, I also responded to the initial message for free membership; but; having not received a reply I sent off the annual subscription, which was accepted. I can enter the members area, etc. but cannot download the updates for the cameras. Again, I had no problem before enrolling. Can, anyone assist this ageing Tomtom Classic user. I am using Mozilla, Cam unzip, and windows XP.
A direct reply would be appreciated.
janboy57@gmail.com
In anticipation
Thank you
Janboy  |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Tue May 09, 2006 10:37 am Post subject: Re: Downloads of camera database. |
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| Janboy wrote: | I seem to have a similar problem to that encountered by DEREKN, I also responded to the initial message for free membership; but; having not received a reply I sent off the annual subscription, which was accepted. I can enter the members area, etc. but cannot download the updates for the cameras. Again, I had no problem before enrolling. Can, anyone assist this ageing Tomtom Classic user. I am using Mozilla, Cam unzip, and windows XP.
A direct reply would be appreciated.
janboy57@gmail.com
In anticipation
Thank you
Janboy |
Can you PM or email me with the email address that we sent the message to please.
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Robert Brady |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Tue May 09, 2006 10:39 am Post subject: |
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| xda wrote: | | Are you saying, that if a lifetime member were the first to submit a new fixed camera would automatically have their life membership terminated. |
Yes, but easily rectified. It's an embedded system problem that we are aware of. We'll just have to hand check them all before we send them out. technology eh? 
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Robert Brady |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Tue May 09, 2006 10:41 am Post subject: |
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| Andy_P2002 wrote: | | Rather worrying! 8O |
Not really, it would be impossible for a member that it happened to not to spot. Just a little extra work for us... and you know how much we love our work 
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Robert Brady |
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xda
Lifetime Member
Joined: Mar 11, 2004
Posts: 1199
Location: Park Gate
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| Posted: Tue May 09, 2006 12:18 pm Post subject: |
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So who programmed in the rubber (eraser)
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8 |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Thu May 11, 2006 5:34 pm Post subject: |
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Not us
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Robert Brady |
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