Problems with voices and crap customer care

daveyonthemove

I'm a new customer to TomTom with navigator 5 on a new hx4700.
I recently bought the John Cleese voice from the tomtom site and downloaded it to my PC as the pda was refused for some reason.
After alot of hassle i got it to work. Recently i had to do a hard reset and found the voice had gone, so i went through the same methods of downloading the voice again. This time i cannot get it to speak even though it is selectable in the menu.
I emailed tomtom to try and resolve this but as usual they haven't replyed yet, so nearly 2 weeks after a hard reset i still have no voice that i paid for.
Also i tryed to buy the eurpoean maps off the site as there was a deal for aprox 59 euros. When i try to purchase this, in have to input my product code or device code (can't remember which).
The software is only a month old and the Ipaq is the original device, so the codes should be ok, but for some reason tomtom won't accept them. After an email to them to explain this and get a solution, the only answer i got was "we have no rcord of you purchasing the maps on your account". That was the whole meaning of me contacting them..... the stupid system wouldn't allow me to purchase them!
If anyone has any helpfull tips to resolve these issues i would be most gratefull!
Thanks for reading
Dave

Oldboy

daveyonthemove · Posted: Fri Sep 02, 2005 12:55 pm Post subject:

I realised not long after writing this post that it was an upgrade i was trying to get by mistake. oops. i did mention i was new to all this?!
Still no joy with the voices though

tomo1340 · Posted: Fri Sep 02, 2005 1:25 pm Post subject:

As for the voice I read somewhere on the forum if you change the name of it to a 2 digit number as opposed to a 3 digit number it works better. I cannot confirm where this info is or even if it is relevent as I changed the name as soon as I bought mine and it works ok.

Hope you can sort something out.

SteveW · Posted: Fri Sep 02, 2005 1:56 pm Post subject:

You will need an empty folder called TOMTOM on the root of your SD Card. It should work then. Changing the file names from 100 to 99 prevents it dissappearing each time you switch TT5 off.

Regards,

Steve

tomo1340 · Posted: Fri Sep 02, 2005 2:09 pm Post subject:

daveyonthemove · Posted: Fri Sep 02, 2005 3:14 pm Post subject: voices

The voices are already 97xxx so i assume you don't ned to change that figure?
Not entirely sure what was meant bu the empty tomtom folder. am i deleting it's contents or creating a new folder? am i then putting the voice into it?
Don't be afraid to explain it to me like i'm an idiot as i won't be offended and will probably pick it up a bit quicker.
Cheers for the previuos info guys!
Dave

tomo1340 · Posted: Fri Sep 02, 2005 3:44 pm Post subject:

The voice comes with the name data100.chk and data100.vif as well as an image file called data100

Change these to data99.chk etc (as long as you don't already have a data99 that is) the program cannot cope with a 3 figure name for some reason.

For the tomtom folder, just add an empty TOMTOM to the root of the SD card. I don't think you need to put anything into it just needs to be there.

Put your voice in the voices folder located on your SD card.

try that.

tomo1340 · Posted: Fri Sep 02, 2005 4:10 pm Post subject:

The voice comes with the name data100.chk and data100.vif as well as an image file called data100

Change these to data99.chk etc (as long as you don't already have a data99 that is) the program cannot cope with a 3 figure name for some reason.

For the tomtom folder, just add an empty TOMTOM to the root of the SD card. I don't think you need to put anything into it just needs to be there.

Put your voice in the voices folder located on your SD card.

try that.

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