Problem ordering Navigator 5 upgrade

dmahon · Occasional Visitor Joined: Mar 06, 2005 Posts: 21

Is anyone else having trouble ordering the upgrade?

Ive tried 10 times now over 3 different days using 3 different credit cards. Each time, I get a message, after going through the checkout:

We regret to have to inform you that your order has been cancelled. We did not receive a positive authorisation of your payment for order number xxxxxx.

Incidentally, they use "mastercard secure" and the history there shows that mastercard did verify it at least once.

Support told me they were having problems with their website, and to try again in a day or two - which I have done to no avail.

I haven't noticed anyone else saying they had problems - so, is it just me? I've tried Mastercard, Visa and Amex and now don't know what else to try.

mbenz1 · Occasional Visitor Joined: May 29, 2005 Posts: 16

mate check that your card hasnt actually been charged for a start.

i read before that this/or something similar happened to someone had got charged even though they were told the transaction was not complete.

if all is ok then just complain and tell them you want to do it over the phone

Flashyphotos · Posted: Mon Jun 13, 2005 8:16 am Post subject:

Hi

This happened to me many times,

The cashwas put on hold each time it was cancelled even though they cancelled it (Took a week to get the cash off hold from the cards tried 3 different cards)

Have 2 different reasons from TomTom

1: I tried to order multiple copies on the system when only 1 of each item is allowed

2: I tried to order using a different email address from the email address when the product ID is already registered with MYTomTom

Not sure which answer was the problem , but when I reordered using just 1 item of each (1 UK & 1 US on each order), and also deleted all the Product ID numbers that were recorded in the MYTomTom Section the orders went through smothly then (Although still waiting for them to despatch!) They are now paid and at Warehouse

Hope that helps some

Richard

dmahon · Occasional Visitor Joined: Mar 06, 2005 Posts: 21

I've tried deleting the product code in "my tomtom" but it hasn't helped. I'm only ordering the one product so your other suggestion doesn't apply to me.

I've tried yet again - with mastercard, visa and two different amex cards, but I'm still getting the same problem.

Crying or Very sad

I've emailed technical support. Again. I hope they will now let me order via email, fax or telephone instead.

dmahon · Occasional Visitor Joined: Mar 06, 2005 Posts: 21

Well, I finally managed to order it. I don't know if TomTom updated something at their end, or it was just the fact that I used yet another card (though they shouldn't have had any trouble with the NatWest and Amex ones I had tried previously).

So I can finally sit back and wait like the rest of you.

:D

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