How do you cancel map upgrade order?

eryops · Occasional Visitor Joined: Apr 11, 2005 Posts: 13

There is no option to cancel an order on tomtom's website, someone recently mentioned telephoning tomtom to cancel an order, where would I find that number?

jdatkinson · Regular Visitor Joined: Oct 29, 2004 Posts: 63

I tried emailing support to cancel my upgrade order, and they basically said I couldn't cancel it, but could return it for a refund instead. Since then, i've realised that I have not made a mistake in buying the SD version as i'm not eligible for the Europe upgrade CD anyway. Still, i'm a bit cheesed off at buying a nice big SD card in preparation for the map which now won't be needed. I guess i'll just use it in my Palm instead.

Oldboy · Posted: Sat Apr 30, 2005 4:30 pm Post subject:

You could try quoting the UK "Distance Selling Regulations" 2000. I think you have 10 days to notify them.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Evilution · Regular Visitor Joined: Apr 28, 2005 Posts: 61

I emailed them to cancel and they did it the next day.

nich · Posted: Tue May 03, 2005 10:18 pm Post subject:

I emailed and complained about them having my money for up to six weeks and they cancelled the next day.

Oldboy · Posted: Wed May 04, 2005 6:25 am Post subject:

Tried that - still waiting.' Rolling Eyes

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_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

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