Tomtom support???

pottsy · Posted: Wed Sep 15, 2004 2:00 am Post subject: Tomtom support???

Anyone had any experience with tomtom support? My TTG is faulty (no sound for 80% of the time) so I emailed support (as a registered user).

A week has passed and not a squeak out of them. Not very good IMO.

Is this normal?

nej · Posted: Wed Sep 15, 2004 9:13 am Post subject:

Yup - perfectly normal. I've often found the words "TomTom Support" to be an oxymoron.

They will reply eventually. I suggest that you take it up with the retailer you purchased the unit from, as it's their responsibility really.

Muddy1 · Occasional Visitor Joined: Sep 15, 2004 Posts: 1

I didn't get any replies to emails, but once the problem was entered on their web site the was a reply in a couple of days.
A totaly useless reply, but at least a contact was made.

pottsy · Posted: Wed Sep 15, 2004 2:15 pm Post subject:

I haven't emailed them, just put the "question" on the website. More than a week now, and no answer to a second question along the lines of "where's the response from my first question?"....

I think it's fair to say that, from tomtom, there is NO support.

MrRubberGloves · Posted: Wed Sep 15, 2004 5:21 pm Post subject:

Talkingbollox · Posted: Wed Sep 15, 2004 9:08 pm Post subject:

Try 'phoning? See extracts:

If you prefer to talk to a TomTom Customer Support representative, please call 08451610009 (open from 9:00 am till 4:00 pm GMT).

Question
How do I get my TomTom product repaired?

Answer
Please Click Here to contact our Support department they will help troubleshoot.

If repair is needed they will give you a web page ref where you can request a return authorization number (RMA).

Tom Tom will pick up the defective product and you will receive a replacement within 5 days of receipt of defective by our warehouse

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