Have I broken mapshare?

sven1 · Posted: Wed Jul 02, 2008 2:43 pm Post subject:

out of interest just installed home on another pc with exactly the same result so its nothing to do with detritus left on the pc

Jon

Phileasfrog · Occasional Visitor Joined: Apr 17, 2007 Posts: 6

Just to add my tuppence worth..... I have installed 7.20 map this morning on my One v2 and I am getting the exactly same message re outstandig Mapshare items - 41 weeks etc etc so it seems to be a very common bug. Has there been any constructive TomTom response yet??

Thanks!

Andy_P · Posted: Wed Jul 02, 2008 5:48 pm Post subject:

Has anyone told them about it? Wink

There's only one mention in this topic of anyone actually contacting TT about it (BACKHOJO at the top of page 2), but it doesn't sound like even he's got past the "level 1" service bods, to anyone who knows anything technical.

Andy_P · Posted: Wed Jul 02, 2008 6:00 pm Post subject:

Phileasfrog · Occasional Visitor Joined: Apr 17, 2007 Posts: 6

Since my last post I have spoken to support (evidently Level 1 - not interested on the finer details of the problem)- they were "unaware of an issue". They sent me details of how to remove the existing corrections and to do a factory reset etc..... None of which so far has cured the problem. I will waste more of my time this evening and try it all again! They seem to be dealing with it as being a routine "Mapshare not working" problem, rather than as aspecific consequence of downloading a new map version.

I note that in Home MapShare Preferences it shows that there is 1.0mb of updates available but when I press Done, it shows as No Updates Available. I have responded to the initial response and tried to escalate it.......

If anyone else has any ideas I would be grateful.

Cheers!

sven1 · Posted: Wed Jul 02, 2008 7:48 pm Post subject:

I phoned them but couldn't get the dim tart to understand I was not on about LMG - they must be fixated on complaints about that at the moment. I don't think she even new what mapshare was. she went off to speak to someone and then couldn't find my logon on the system so i hung up!

sven1 · Posted: Wed Jul 02, 2008 7:50 pm Post subject:

and before anyone starts I am not being derogetory to tarts!

dhn · Posted: Wed Jul 02, 2008 8:18 pm Post subject:

Don't you hate it when, at a time like this, somebody posts "Well, mapshares is working fine here"? Evil or Very Mad

So, uh, I won't ............... Twisted Evil

falkirk81 · Posted: Wed Jul 02, 2008 8:56 pm Post subject:

Yeah, i wont mention that my Tomtom is updating several times a day without any problems.
_________________
Tomtom GO 1005 LIVE

iPhone 12

sven1 · Posted: Wed Jul 02, 2008 9:07 pm Post subject:

oolaa · Occasional Visitor Joined: Apr 05, 2006 Posts: 8

I have exactly the same issue with a 520 purchased yesterday. Mapshare message to say 41 Weeks worth of updates but none are offered when I click to update device.

sven1 · Posted: Wed Jul 02, 2008 9:32 pm Post subject:

oooh oooh its exciting now. must be a TT prob with all the new ones cropping up today. maybe I can set my OCD aside and not try anything else to fix it for another few hours!

dhn · Posted: Wed Jul 02, 2008 10:05 pm Post subject:

sven1 · Posted: Thu Jul 03, 2008 12:01 pm Post subject:

Have logged the problem with tomtom and am awaiting first pathetic non-related reply. I hope others affected have done likewise. Out of interest do those of you affected have the MapServerPatch.dat file in your map folder?

Jon

a444lad · Occasional Visitor Joined: Jul 02, 2008 Posts: 9

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