Tomtom Support, or lack of

[Darren]

I've asked TomTom to look at this, let's see if it results in any action.
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Darren Griffin

[bloater]

Darren - thats pretty impressive, thank you.

Today at 1:32 this afternoon, an update to my question, with shipping details back to Holland, including UPS details. They will fix it, and once fixed, send it back, then contact me with regard to compensation for poor support levels.

I only hope the credit card statement is good enough for them, as I can't find the Halfords receipt. It is always possible that I could get Halfords to find the transaction on their system, and generate it, but I will see what they come back with.

Once again, thanks.

Gary

[Darren]

Great news, glad I could help chivvy the process along a little. Kudos to MikeA for giving me the nudge on your plight.
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Darren Griffin

[bloater]

Ok, Thanks also to MikeA to you both

[BigPerk]

bloater - glad to hear of PGPSW's success in getting a move in this. Just in case it might be of any use, the following is an extract from good old Mandy's department (Business Innovation & Skills) on the Sale of Goods

[DennisN]

Earlier this week, Vera and I were in Comet and Halfords buying new toys. In both places, they said "Here's your receipt and guarantee. If anything goes wrong with it, ring this number first as they'll probably be able to resolve it over the phone." To both of them I replied "If anything goes wrong with it, I'm bringing it back here for a replacement or a refund!"

Out of interest, this policy worked perfectly with Comet, Halfords and PC World over the last few years of dodgy TomToms, albeit with me being a little insistent!

On the other hand, when my 710 failed just days before end of warranty, Maplins instantly sent it away and when they agreed it was dead, said I was entitled to a replacement, but sadly they were no longer available, so would I accept a full refund of the original price. I did. And bought a 720 in there immediately, getting an extra £50 cash because the 720 was by then cheaper than the 710 had been!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[bloater]

Thanks guys. I never knew much about the receipts and sale of goods etc. I do now though, cos I've been reading

After 6 months, the retailer is entitled to have the item returned to the manufacturer for repair, and if it can't be repaired, usually replaced or refunded. Refunded may mean vouchers, as they don't have to refund completely.

So in my case Halfords were quite right in what they said to me, that it has to go back. I can't argue with that, and no amount of jumping up and down in the store, would have changed the SOG act.

For once, a store tried to do the right thing for the customer, rather than telling them to ring the manufacturer. Hopefully I will get a satisfactory outcome from this.

Gary

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