TomTom HAVE REPLIED to XULrunner.exe error on 520/720

DennisN · Posted: Fri Aug 24, 2007 7:00 am Post subject:

For goodness sake, what do I do? I know lots of people have complained and very few have said it's no problem, but that's the very nature of the beast. The faults get complained about, the "no problems" don't even notice us.

I think over the weekend I'll sit down and write a nice long email to Handtec posing the question to them.

I think I hate you .....

mikealder · Posted: Fri Aug 24, 2007 8:19 am Post subject:

Dennis, If it’s any consolation I to have installed Home 2 (again - you would think I should have known better after the first attempt) - while I can connect to my devices; with the 720 and virtual device I get this error.

To be honest this doesn't bother me one little bit, this software package is unstable, untrustworthy, and unusable - shall I say more...... I only use it to grab and download updates, Windows Explorer has been my tool of choice for Software updates/ installs and back ups for quite some time now.

I simply don't trust Home let alone having two versions of it on the PC. And I am not going to comment on the Home 2 layout as that would be most unfair when I don't use it (but I pity those that try and work with it) - Mike

xda · Posted: Fri Aug 24, 2007 5:07 pm Post subject:

Dennis don't forget I am using a PDA which just so happens to have a built in phone and bluetooth to pair to the Go720 as opposed to a mobile phone with bluetooth. May be making the difference i don't know.

The new PC was a barebones upgrade from Novatech, consisting of case with 450 watt power supply, motherboard with processor plus fan and memory pre-assembled and tested for £269.00
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

DennisN · Posted: Fri Aug 24, 2007 5:31 pm Post subject:

sslbaron · Posted: Sat Oct 13, 2007 7:44 pm Post subject:

Hello,

I'm new to the forum! I found it by doing a search for the Mapshare problem. I bought a Tom Tom ONE (3rd Edition) two weeks ago. I ran all the updates with Tom Tom Home 2.0. Everything ran beautifully, this was on 10/2/07. Today, 10/13/07, I ran another update, to make sure all the maps were up to date, and now I'm getting the "XULRunner has stopped working" message and TT Home shuts down. I'm running it on Windows Vista. I called TT support, and they told me I'd have to call back during the week because their specialized support wasn't available on Saturdays. They also told me that I needed to turn off my Bluetooth, this should fix the problem. Shocked

That made me a little nervous about their customer service because they know I have a TT ONE 3rd edition which does NOT have Bluetooth. I don't know if the agent was trying to BS his way through this, because when I confronted him regarding this, he said that the unit has Bluetooth, but that only the icon has been removed...because the TT ONE 2nd Edition has Bluetooth (interesting.... Me Me Me

) Can anybody verify that the 3rd edition actually has it?

Anyways, I just wanted to let you know that this problem is also on the TT ONEs, and it doesn't seem to be the Bluetooth affecting it since my unit isn't supposed to have it!! Wink

Thanks,

Scott B

mikealder · Posted: Sat Oct 13, 2007 8:33 pm Post subject:

The TomTom One Third Edition DOES NOT HAVE BLUETOOTH, for some reason your phone call must have been picked up by someone who needs more training Crying or Very sad

sadly this is not uncommon when dealing with support.
I am surprised support didn't ask you to remove the non existent memory card as well to be honest.

I cannot add any advice as to a solution to your problem though, this seems to affect some but not all users.

Welcome

Welcome to the forum - Mike

Andy_P · Posted: Sat Oct 13, 2007 11:29 pm Post subject:

dhn · Posted: Sun Oct 14, 2007 5:07 pm Post subject:

I, too, have a problem with the xulrunner error. At first, it was only with trying to dl mapshare updates. (I'm in Toronto CAN, btw). Without going through the frustration of dealing with support in New York involving the 'latest' TomTom home version (which wasn't), I'm now encountering the crash when trying to run the 'operate my go' option from the desktop software. So, I don't think it's a server problem at all.

In fact, one techy I spoke with said TomTom is aware of the problem and hopes for a software patch by the end of the month. (October).

Let's hope....

Andy_P · Posted: Mon Oct 15, 2007 10:38 am Post subject:

dhn · Posted: Mon Oct 15, 2007 11:50 pm Post subject:

A SOLUTION for the xulrunner problem and the 'Operate my Go'.

Just got the email from TomTom (North America) support:

First completely exit out of HOME by closing the window then right-clicking the icon in the system tray and selecting Exit. Then go to C:\Program Files\TomTom HOME 2\xul\plugins\emulator\navcore and delete all the files there. If you have Vista, also go to C:\Documents and Settings\USERNAME\Application Data\TomTom\HOME\Profiles\RANDOMSTRING\emulator and delete the navcore directory if there is any there. Then open HOME again and click Operate My GO. A emulator DLL will be downloaded that will prevent this feature from crashing.

This fix is for the crash when using the Operate My GO feature, and may not help for the crash when downloading Map Share. That should be fixed when HOME 2.1 is released October 25.

-----------------------------------------

I did as stated and my Operate my Go now (again) works. Didn't try to dl the mapshare. Will wait for the Oct 25th update of the software.

(To Moderator) Maybe a sticky for the solution? Just a thought.

GoNoWhere

Hi dhn,

I have a GO720 and am running XP Pro SP2. I suffer from the "not being able to download the file to "operate my Go" syndrome". I received the same advice from TomTom (delete files from navcore folder), but unfortunately (for me) the folder was already empty! I've tried uninstalling, re-installing, uninstalling and manually deleting any leftovers etc, but always get the same error when Home wants to download the file it needs.

So, their fix.......doesn't!

Mick_1959 · Posted: Wed Oct 17, 2007 8:00 pm Post subject:

cure for 'xulrunner.exe' failure

Forgive me if this is considered cross posting, but a solution to the mapshare fiasco that works was posted by new member 'empty' earlier today:

Quote:

The remedy (with the TomTom unit in the cradle and powered on) was to go to TomTom Home/Preferences/TomTom MapShare/Remove Corrections.

From there, select both boxes (to remove the previous corrections), apply, restart the unit.

Unquote:

Empty's full posting can be seen at: http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&p=350790#350790

I powered up and run Tom Tom Home followed the instructions rather sceptically.

But this works and everything is working fine, no problems at all.

Credit to Empty for posting the solution
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

GoNoWhere · Posted: Thu Oct 18, 2007 2:46 am Post subject: Operate My GO - Fixed!

For anyone out there that was unable to download the required file when trying to run "Operate My Go" for the first time, using Home 2, I have just received an email from TomTom advising that the problem is now solved!

No changes required at my end, so it must have been a problem at their (server) end.

I tried it and it worked succesfully first time.

Cheers.

sslbaron · Posted: Sat Oct 20, 2007 1:53 am Post subject:

Hello Everyone!

It looks like TT has released a new version of TT Home (2.1) to address this problem. Please see this:

http://www.tomtom.com/support/index.php?FID=7857&Lid=1

I hope this helps! It worked for me! Very Happy

Scott

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