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Subscription paid but site still says I'm not subscribed

 
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gerrypickett
Occasional Visitor


Joined: Mar 02, 2006
Posts: 2

PostPosted: Mon Jul 30, 2007 8:25 pm    Post subject: Subscription paid but site still says I'm not subscribed Reply with quote

Hi,

I've paid my subscription through PayPal using my credit card, PayPal shows the transaction as complete but the site still shows me as unsubscribed.

Can someone check on it please as I need the dowloads for a trip to Scotland!
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desd
Regular Visitor


Joined: Jul 01, 2006
Posts: 117

PostPosted: Mon Jul 30, 2007 8:44 pm    Post subject: Reply with quote

Yep me too maybe we have a fault in the system
_________________
Zumo 500 + 4GB SD Card, car Kit and GTM21
Linked to Autocom by bluetooth and all seems good.
Traffic reception in the central belt of Scotland and hurray NW England seems to be working again. Still a million times better than the Quest 2 it replaces
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gerrypickett
Occasional Visitor


Joined: Mar 02, 2006
Posts: 2

PostPosted: Mon Jul 30, 2007 9:18 pm    Post subject: Reply with quote

Looks like it's fixed now as I am showing as subscribed.
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swampmonster
Occasional Visitor


Joined: Sep 11, 2005
Posts: 10

PostPosted: Tue Jul 31, 2007 9:24 pm    Post subject: Reply with quote

I have received confirmation from Paypal that my echeque payment cleared today but still I'm showing NOT SUBSCRIBED. There must surely be a better method than this PLEASE!!
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PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Wed Aug 01, 2007 7:32 am    Post subject: Reply with quote

Quote:
I have received confirmation from Paypal that my echeque payment cleared today but still I'm showing NOT SUBSCRIBED.


It might take a while for the clearance to come back to us. Bare with us. Sadly this is the way eCheques works. Frustrating we know but not our fault.

Quote:
There must surely be a better method than this PLEASE!!


There is. Credit cards give instant access, but if you don't use one then this is of no use to you.
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Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Wed Aug 01, 2007 9:22 am    Post subject: Reply with quote

And if you think your payment has cleared and you're still not activated send an email to subscriptions AT pocketgpsworld.com with your PayPal Transaction ID and Username and we'll investigate.
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Darren Griffin
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