Increasingly frustrating experience with traffic :(

gstenson

I am getting increasingly frustrated with TomTom traffic. While I think the data is very good I am finding in increasingly difficult to get a connection. On most average 1 hour journeys I get a connection once when creating the journey and then rarely after.

I either receive:

'unable to connect, check your connection'. I have a full signal strength and the G appears indication I have a GPRS connection. I can sync with ActiveSync OK.

or

I get the Windows message 'unable to place call' along with the message above in TomTom. When I receive this message I am unable to connect again using GPRS using TT or ActiveSync until I reboot the phone. This is bloomin annoying.

Anyone got any suggestions or tips?

Thanks
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Audi S4
HTC One M8 & CamerAlert

CJSnet · Occasional Visitor Joined: Oct 07, 2004 Posts: 30

I have the same problem, with TomTom Mobile. I'm glad it's not just me, but it'd be interesting to see if anyone else has it working perfectly.
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CJSnet

gstenson · Posted: Tue Feb 22, 2005 1:51 pm Post subject:

Finally had a response from TT:

We are looking into the issue.
The only solution that we can give you for the moment is to disable traffic and enable it again when you get this message.

Not much use then Sad

but at least they are 'looking into it!'
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Audi S4
HTC One M8 & CamerAlert

CJSnet · Occasional Visitor Joined: Oct 07, 2004 Posts: 30

I got the same reply the same day as you.

But today I somehow managed to reset my account login details for traffic within TomTom, following a crash of my SPV C500. Since reactivating Traffic with my username/password it seems to work flawlessly!

My suggestion, find a way to reset your login details. What I don't know is how to do that, as it's stored in your preferences file and deleting that will also delete all your favourites.

You could ask TomTom to issue you a new username I suppose. If they ever reply that is...

Hope this helps and good luck Smile

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CJSnet

gstenson · Posted: Tue Mar 01, 2005 10:36 am Post subject:

I have reinstalled TTM a number of times (not least because I have had a number of C500 replacement handsets due to failure) and as before I always keep receiving this error. While I find TTT very accurate, it is very frustrating that you cannot connect all the time.
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Audi S4
HTC One M8 & CamerAlert

andy-c1 · Posted: Sun Mar 20, 2005 5:01 pm Post subject:

yeah i also get this happening to me as well Sad

though it was me as well
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TomTom 5001

CJSnet · Occasional Visitor Joined: Oct 07, 2004 Posts: 30

As of 2 weeks ago they seem to have fixed it, for me at least. Good luck the rest of you!
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CJSnet

SteveW · Posted: Fri Mar 25, 2005 12:34 am Post subject:

I have the same problem occasionally, and find it is worst when the traffic is busy - say about 5-6.00 pm. Just when you need it the most - great. It is very frustrating and will stop me from renewing in 9 months time, when my 12 months is up.

Steve

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