SP1 Won’t Install

SimonB · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

I start the installation procedure, and progress through the screens which check that NavMan exists on my Ipaq etc.

Then on the "Please wait while the SmartST Professional Installation is checked" screen, the progress bar seems to stick at 25% (roughly).

I've left it for over half an hour, i'm at work using a serial cable (cause thats all i've got) - not goin home for days. Unfortunatly on a Windows ME Machine.

Any ideas any one???

Thanks

gambitgander · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Approach the Navman support team and request the SP exe file
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SimonB · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Is there a phone number for them?

I've sent them an e-mail, but have had no response as of yet.

Thanks

gambitgander · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Not sure posting their number on a forum is a good idea. I can mail it to you.
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SimonB · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

I'd appreciate that for the future!

But I'm VERY impressed with their e-mail support, I e-mailed them the same as I posted on the forum and within 25 minutes they've sent me the full .exe!

Thats prompt support - thankyou NAVMAN!

Dave · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Phone numbers are okay, but I would suggest you don't post DDI's here, I'm not sure people like John and Bruce would like everyone having their DDI numbers.

carl · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Make sure to make a complete backup before installing the Service Pack 1. Several people, myself included, are unable to get a satellite fix afterwards!

Richard · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Good suggestion, pity I didn't think of that before!

Tekkytyke · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Exactly same is happening to me. I think this SP has been rushed!

carl · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

A complete reinstall of SmartPath Pro and SP1 after a hard reset finally did the trick for me. Just removing all other programs wasn´t sufficient.

SimonB · Posted: Sun Sep 14, 2003 8:04 am Post subject: SP1 Won’t Install

Just for information all.

Navman's reply included the .exe of the SP1 update, installed ok and has been running perfectly since.

Just e-mail them, and they'll send you it - if not i can maybe forward the e-mail on to people as necessary.

I've created another posting - with experiences of this new SP1 - and they're all positive for me! :o)

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