TT Go Case... STILL waiting...

tomcat76 · Posted: Thu Nov 11, 2004 8:35 am Post subject: TT Go Case... STILL waiting...

Is anyone else still waiting for their TT go case Question

I contacted TomTom who took my details and the reply e-mail said it would be with in 20 business day's... well twenty business days have been and gone and still no sign of the case... so I have just sent them another email.
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Regards Steve :-)

stevefitz · Occasional Visitor Joined: Oct 26, 2004 Posts: 11

Same here, 24 days and counting.!

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

They told me 10 days. That ran out yesterday.

Beginning to look like a company that's over-extended and may not survive!

Cee_Jay · Occasional Visitor Joined: Sep 12, 2004 Posts: 14

Similar story here - only it was 'allow 15 days' in my case. This ran out yesterday with no sign of it. Crying or Very sad

Seems to be something in the dates they expected to deliver all these.

Chris

tomcat76 · Posted: Thu Nov 11, 2004 5:46 pm Post subject:

They are so full of....$@*#
They have told me exactly the same thing as they did over a month ago...
ie
First of all we would like to apologize for any inconvenience caused due to the delay of your carry case. However, we have requested our logistics department to send you another carry case for your GO.

We hope to have answered your question to your satisfaction.
With best regards,

As usual they only ever answer 'part' of the question so I have wrote back again and also included the question which was not answered and also included that it was NOT answered to my satisfaction!
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Regards Steve :-)

manicguitarist · Occasional Visitor Joined: Oct 29, 2004 Posts: 15

Nope. NOt got my case, and my map is out date...

MikeB · Posted: Thu Nov 11, 2004 6:22 pm Post subject:

Strangely I registered many months ago and I still havent received mine yet either.

I also fired off an email asking it where it was and they didnt respond.
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Mike Barrett

BoxsterBoy · Occasional Visitor Joined: May 31, 2004 Posts: 33

15 'Business Days' have passed and no case as promised. I asked to speak to their 'logistics' dept but they refused to give me the info.

Technically I suppose could return my unit as it as not as described on the web-site (with carry case) and re-purchase. That way I would get a case and map version .390. Thumbs Up

I would feel bad for Exansys as its not really their fault but I have effectively been mislead. If my new car had been missing its roof for 3 months I think I would be within my rights to return the car.

clivers · Posted: Fri Nov 12, 2004 12:12 am Post subject:

i registered mine months a go and still have not got it either. time for an email i think?.
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Ipaq 3970, Ipaq 2210 X2, Smart ST V1, Tomtom V3+V5, CoPilot V5, AA Navigator, Tomtom Bluetooth GPS, Navman 3450i Jacket, Navman Bluetooth GPS, Holux GM270, Fortuna GPS-PocketXtrack
, Tomtom GO V5 Classic, Road Angel Classic.

tomcat76 · Posted: Fri Nov 12, 2004 12:38 pm Post subject:

Latest mail from them says....
"The Go bags are sent out once a week (always in the end of the week). Therefore, we cannot give you a specific date when this will reach you. However, hopefully you will receive your shortly"

Lets see how long this takes...
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Regards Steve :-)

Cherz · Occasional Visitor Joined: Aug 19, 2004 Posts: 29

I waited till late october before sending an email to TT support and requesting the case, got it about two weeks later - maybe three, I simply forgot about case before receiving yesterday.. Wink

It's really nice btw... 8)

tonyfinn · Posted: Fri Nov 12, 2004 5:37 pm Post subject:

I'm a little confused by this case.

I received what I considered to be a case with my Go - it's a soft case with zip.

Then I read elsewhere that it should be a hard-case... which is it?

Soft? ...or hard? Laughing

mutant · Occasional Visitor Joined: Oct 11, 2004 Posts: 19

tomcat76 · Posted: Sat Nov 13, 2004 10:40 pm Post subject:

Maybe we should gather all these conflicting message's and find the head honcho at TomTom and send them to him, and maybe ask him/her to explain how such a simple question can have such a variety of replies.
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Regards Steve :-)

mutant · Occasional Visitor Joined: Oct 11, 2004 Posts: 19

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