Odd routing behaviour with M6 Toll northbound.

[benlast]

Driving home a couple of days ago with "Jane" muttering away at me, I'm approaching the M6 toll. Now, at that time of the evening I'm happy to pay my 3 to avoid the snarlups, so I take the Toll (she wants me to follow the M6). So first point; wouldn't it be nice to have an option to take/not use toll roads in routings. This would probably also apply to the congestion zone(s) when they're added.
However, sailing happily up the M6, Jane asks me to leave at T3. A quick poke at the route shows that she wants to get me onto the A68 and then *back* onto the toll. How odd (and it'd cost me extra, of course). So I carry on. Later on I notice that she's now found no route and is just sitting there, attempting to recalculate a route every ten seconds or so. Finally, a while short of the toll booths, she gets it sorted out. But it looked very much as though she was convinced that the M6 Toll had a break in the middle of it.
Today I noticed that Jane is happy enough to route via the M6 toll going south, but northwards I suspect that the toll road northbound carriageway is not joined up (in the Go's map); somewhere past T3 I asked her to reroute northwards and noted the point where the route began (via a Favourite at the GPS position). I'll pass this on to TomTom support and see what happens, but thought I'd ask if anyone else can confirm this odd behaviour.

Summary; southbound routing via the M6 Toll works fine. Northbound seems to have a problem.

[OZ]

I know what you mean, heading north the other week had the GO system totally stuffed it was as if it didn't know it existed, then as you progress north the arrow is in the middle of nowhere until it finally comes back and merges with a carriageway that miraculously appears.

[benlast]

Sigh. I contacted TomTom support about this. Lo and behold, they send me the standard "parts of the M6 completed after December 2003 may not be on the map" reply.

So I reply to them, pointing out that the road *is* on the map, exactly where it ought to be, and that maybe this is a routing issue.

They reply to me saying "we're sorry you're not pleased with our answer", and repeat the same stuff about parts of the M6 completed after December 2003 not being on the map. The same standard answer.

I'm not really surprised; it'll be some poor clueless sod on level 1 support whose job is to respond with the first standard answer that appears to fit the question, but I'd hoped that they might be a little more interested in what still seems to me to be an odd error; more like a routing issue than a missing road...

Anyone got any better contacts for TomTom support?

[Eldar]

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