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Bazjaq
Occasional Visitor
Joined: Jul 28, 2006
Posts: 6
Location: Lincoln
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 Posted: Fri May 24, 2019 3:12 pm Post subject: Not recognised as device |
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| My TomTom GO50 does not show as a device when plugged into my iMac. The computer software is up to date as is the device, I use the original USB cable and have tried all the USB sockets on the iMac. It connects to MyDrive Connect and I am able to update and also send new routes on the route planner. I have checked that 'external discs' has been ticked in Finder preferences. I have also reset the device to no avail. I have been on the TomTom website and sent a message asking for help but have not heard from them. The TomTom is approx 2 years old but this is the first time I tried to add POI's so had never noticed this problem. Any help will be appreciated. |
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justbrowsing
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Joined: Nov 10, 2011
Posts: 679
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| Posted: Fri May 24, 2019 3:28 pm Post subject: |
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That is correct, all/any newer device that used MyDrive Connect can ONLY be accessed that way, not through a USB lead etc supposedly to stop (or at least, minimise) piracy etc; asif  |
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Bazjaq
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Joined: Jul 28, 2006
Posts: 6
Location: Lincoln
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| Posted: Fri May 24, 2019 4:00 pm Post subject: |
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| Thankyou, nothing in the guide about that! Do I have to connect thru wifi? |
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justbrowsing
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| Posted: Fri May 24, 2019 4:35 pm Post subject: |
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| Bazjaq wrote: | | Thankyou, nothing in the guide about that! Do I have to connect thru wifi? |
Sorry, my error in not explaining better, I actually meant not through a USB lead which your PC would see as an external drive (& therefore have access to) but re the WiFi; no, not through WiFi as yours appears to be a NAV4 device, see here for a pretty comprehensive list of devices:-
https://discussions.tomtom.com/en/discussion/1014468/serial-numbers-uk-devices-names |
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