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Live services On older devices
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JimmyTheHand
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PostPosted: Sun Mar 27, 2016 2:26 pm    Post subject: Live services On older devices Reply with quote

In case you are wonder it has been dead since Wednesday - Post on TomTom Forums
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Guivre46
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PostPosted: Sun Mar 27, 2016 10:11 pm    Post subject: Reply with quote

I don't know what is happening with TT. I have two current Home2 devices, and whilst I can log into Home, I cannot log into my account in Support, or get into their forum.
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Mike R [aka Wyvern46]
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JimmyTheHand
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PostPosted: Sun Mar 27, 2016 10:28 pm    Post subject: Reply with quote

If I had to guess they did some work on backend servers and/or network routing and it broke something and no-one available knows how to put it back to working.

I do wonder if it is related to something Vodaphone or Vodaphone's network related
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arfurdent
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PostPosted: Mon Mar 28, 2016 6:59 am    Post subject: Reply with quote

SNAFU again
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dhn
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PostPosted: Mon Mar 28, 2016 10:38 am    Post subject: Reply with quote

I have no problem getting into TomTom's Discussion forum right now. Using Chrome here.
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Mally1957
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PostPosted: Mon Mar 28, 2016 9:28 pm    Post subject: Reply with quote

I presume everyone is getting a status of connecting.
On my 940 this is accessed via status & information, version information, network.

I do get the traffic bar appearing for 1-2 seconds occasionally but then disappears.
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A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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JimmyTheHand
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PostPosted: Mon Mar 28, 2016 9:36 pm    Post subject: Reply with quote

Mally1957 wrote:
I presume everyone is getting a status of connecting.
On my 940 this is accessed via status & information, version information, network.

I do get the traffic bar appearing for 1-2 seconds occasionally but then disappears.


Yes sounds same as I am seeing and quite a few others on TomTom forums (as per link in my first post)
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tonygold
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PostPosted: Tue Mar 29, 2016 7:53 am    Post subject: Reply with quote

i have the same issue on an XL Live.
after speaking with their CS (now there's a joke) i was told to do a complete hard re set, then later in the day recieved this email from them:

Dear Mr xxx

I cannot offer you an immediate suitable solution for this challenge. I found out after the phone call that this is an ongoing issue in our system that we've only just logged a ticket for. I have sent your question to our 2nd line technical department.

I hope to have an answer for you as soon as possible, please bear with us while we find a solution for your query.

With Kind Regards

Mike F

The TomTom Customer Care Team


incidentally my friend who has a GO510 that connects to traffic thru his smartphone has had no issues with traffic this weekend.
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arfurdent
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PostPosted: Tue Mar 29, 2016 8:10 am    Post subject: Reply with quote

tonygold wrote:


incidentally my friend who has a GO510 that connects to traffic thru his smartphone has had no issues with traffic this weekend.


tends to imply once more that the issues are with the Vodafone 2G access
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JimmyTheHand
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PostPosted: Tue Mar 29, 2016 11:23 am    Post subject: Reply with quote

arfurdent wrote:
tends to imply once more that the issues are with the Vodafone 2G access


Someone on TomTom forum has same issue with a 5000. I wonder if anyone in TomTom has actually spoken to vodaphone on subject.
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justbrowsing
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Joined: Nov 10, 2011
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PostPosted: Tue Mar 29, 2016 12:57 pm    Post subject: Reply with quote

JimmyTheHand wrote:
I wonder if anyone in TomTom has actually spoken to vodaphone on subject.


Don't be silly...'course not, far too obvious!
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gasman40
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Joined: Jan 28, 2008
Posts: 25
Location: Nottinghamshire

PostPosted: Tue Mar 29, 2016 3:03 pm    Post subject: Reply with quote

have just renewed Live Services ( discounted) today after a short break. Traffic working when used through Home but nothing when used stand alone. Needed for an important journey on Thursday, Thank goodness that Go on Android traffic appears to work!!!
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tonygold
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PostPosted: Tue Mar 29, 2016 3:06 pm    Post subject: Reply with quote

they are a joke. i reported the issue a full 2 days after my system went down and still the person in CS knew nothing about it being an issue.
a ticket (whatever that means, has only just been raised so who knows how long till its back up and running.
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justbrowsing
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PostPosted: Tue Mar 29, 2016 4:26 pm    Post subject: Reply with quote

FINALLY they've actually FOUND there IS a problem (with Vodafone)

"Update: Together with our service provider we've found the root cause for this issue and we're working hard to solve it as soon as possible. I'll keep you posted"
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hoolahoops
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Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes

PostPosted: Tue Mar 29, 2016 5:09 pm    Post subject: Reply with quote

My subscription runs out in 9 days. I might start to use Google maps for traffic which is the only reason I use my TT nowadays for 90%+ of my journeys.
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TT Go 950 Live. Fixed Brodit mount
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