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Am I missing map updates?

 
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tonygold
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Joined: Jul 14, 2006
Posts: 417

PostPosted: Fri Feb 22, 2013 9:26 am    Post subject: Am I missing map updates? Reply with quote

TomTom Live XL W Europe IQ Routes

hi all
last summer around mid september 2012 i took up an emailed map subscription offer from tomtom for a year at the low price of around £16. i updated my map there and then to version V900.4613.
i thought map updates were around every 3 months or so and expected to get at least 4 in my offer, but to date i have had no further prompts when connected to Tomtom Home to update my map further. i cannot find the original offer email but i am sure it was for multiple updates and not just the one that i had back then?
has anyone else been able to update further following last summers offer?
thanks.

update:
i have now located that email from tomtom. offer was for latest map plus updates in nov, feb, may and aug 2013 for £16.24. i only had the 'now' update in september with none in november (or feb yet?).
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Oldboy
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Joined: Dec 08, 2004
Posts: 10643
Location: Suffolk, UK

PostPosted: Fri Feb 22, 2013 10:04 am    Post subject: Reply with quote

In HOME, did you select Update my Device?
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TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135
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tonygold
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PostPosted: Fri Feb 22, 2013 10:20 am    Post subject: Reply with quote

Oldboy wrote:
In HOME, did you select Update my Device?


hi richard
yes i did. i connect to Home every couple of weeks and download map share etc but it has never offered me another map update so far. not sure if i have missed one as nov should have been there and now towards the end of feb another should be out now or soon. my email from tomtom containing the offer clearly gives these update times and the fact i get / got the immediate latest map + 4 more updates??
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tonygold
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PostPosted: Fri Feb 22, 2013 10:51 am    Post subject: Reply with quote

as an update i have just called tomtom support. found a uk number on say no to 0870.com starting 0207 (thought you had to call holland??), got thru immediately to an english guy who informed me that i am using the latest map and that although my map updated around 23rd sept 2012 that was the november update??
seems strange as i am led to believe that map updates tend to be late rather than early and that my next update will be around end of feb / begining of march?
nowhere on my device or Home does it say that i have made the map update purchase. is this normal as well?
thanks again.
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Froggy
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Joined: Sep 28, 2005
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PostPosted: Fri Feb 22, 2013 11:06 am    Post subject: Reply with quote

Last map update was September 16 2012... v 900
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tonygold
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PostPosted: Fri Feb 22, 2013 11:16 am    Post subject: Reply with quote

Froggy wrote:
Last map update was September 16 2012... v 900


many thanks froggy that would explain how i have got the latest map on my unit as i purchased and updated around the 23rd of sept.
i wonder what happened to the scheduled november update then?
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Oldboy
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PostPosted: Fri Feb 22, 2013 12:33 pm    Post subject: Reply with quote

The last Map version was V900, which I download November 17, 2012.

In theory the next update is due about now. Rolling Eyes
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TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135
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Anita
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PostPosted: Fri Feb 22, 2013 12:59 pm    Post subject: Reply with quote

tonygold wrote:
Froggy wrote:
Last map update was September 16 2012... v 900

many thanks froggy that would explain how i have got the latest map on my unit as i purchased and updated around the 23rd of sept.
i wonder what happened to the scheduled november update then?

I was offered v900 on 16 November, around the time I would have expected it, i.e. three months after the previous update in August, and the same day that news of the release was posted on this forum. Confused
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Anita
TomTom VIA 135 - App 12.075
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entwood
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Joined: Jul 31, 2005
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PostPosted: Fri Feb 22, 2013 7:19 pm    Post subject: Reply with quote

Map updates are in progress right now , so far mostly Asian and Eastern Europe seem to be being done ... v905 Smile

patience young padawan, patience Smile
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theripper
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PostPosted: Fri Feb 22, 2013 8:48 pm    Post subject: Reply with quote

Go to TT website and log in to your account you can then find your orders for maps, live services and accessories.

I would be inclined to connect your device on Monday morning for the next map.
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
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PostPosted: Sat Feb 23, 2013 12:32 am    Post subject: Reply with quote

Here are the map release dates for 2012 as per TomTom themselves (Is the map on my device upto date?) and the actual dates they became available to the public according to all the user forums:

v885 - mid Feb 2012 (actually Feb 16th)

v890 - mid May 2012 (actually May 23rd)

v895 - mid Aug 2012 (actually August 27th)

v900 - mid Nov 2012 (actually Nov. 16th)

So as you can see, they are coming every three months/ four times a year as promised.

The only mystery is how you may have possibly have got v900 nearly two months before everyone else! Confused
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Froggy
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PostPosted: Sat Feb 23, 2013 11:33 am    Post subject: Reply with quote

Andy_P wrote:
Here are the map release dates for 2012 as per TomTom themselves (Is the map on my device upto date?) and the actual dates they became available to the public according to all the user forums:

v885 - mid Feb 2012 (actually Feb 16th)

v890 - mid May 2012 (actually May 23rd)

v895 - mid Aug 2012 (actually August 27th)

v900 - mid Nov 2012 (actually Nov. 16th)

So as you can see, they are coming every three months/ four times a year as promised.

The only mystery is how you may have possibly have got v900 nearly two months before everyone else! Confused


Embarassed Embarassed Apologies - Another Senior moment - on checking again, I misread the date in my map folder on the Mac...
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