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central Lifetime Member
Joined: Feb 10, 2005 Posts: 14
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Posted: Sun Mar 20, 2011 11:38 am Post subject: 12 months maps and live device stolen |
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Hi my daughter had her xl live stolen, I'd paid for 12 months advance live services and map updates.
When I associate a different device with her account, will the subscription I have paid for be transferred on to her new device, or will I need to contact tomtom to do this?
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Sun Mar 20, 2011 11:48 am Post subject: |
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You will need to contact TomTom.
They may ask for receipts of the old and new TomTom to prove you are the owner. _________________ GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Sun Mar 20, 2011 9:46 pm Post subject: |
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TomTom's instinct (or the script the droids work to) is to say 'no', but it has been done in the past in theft cases. You need to throw yourself on their mercy, and be persistent. |
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henryg Regular Visitor
Joined: Jul 05, 2005 Posts: 78
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Posted: Mon Mar 21, 2011 10:41 am Post subject: |
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It should also help to have a police report. TomTom were very helpful when mine was recovered having been stolen, but with the maps corrupted.
I had thrown away everything as I never expected to see it again, but once I was able to provide them with evidence from the police, they were great. Once I reached the right person! _________________ Henry |
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IanS100 Frequent Visitor
Joined: May 05, 2008 Posts: 870 Location: Southport
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Posted: Mon Mar 21, 2011 12:39 pm Post subject: |
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When I bought the 550 Live, passing the old 520 to my daughter, I rang TomTom to have the map update subscription transferred to the new device which they did without fuss. |
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andy-c1 Lifetime Member
Joined: Feb 05, 2005 Posts: 1039 Location: East Sussex
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Posted: Mon Mar 21, 2011 7:02 pm Post subject: |
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henryg wrote: | Once I reached the right person! |
that's the problem ..they probably have 1000 staff members but only 1 knows what he's doing ,the rest just read a script _________________ TomTom 5001 |
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