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Jelster Regular Visitor
Joined: Nov 22, 2004 Posts: 62 Location: West London - on me 'Blade
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Posted: Wed Oct 06, 2010 9:47 pm Post subject: Where to send a Garmin for repair |
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Hi Guys,
My 765 has a major fault and I need to get it back to Garmin UK, but I can't find an address on the website to ship it back to.
I need to get it sorted fairly quickly so any help would be appreciated.
Steve _________________ Completely lost in the world of GPS
Garmin Nuvi 760
ICN510 & Autocom - CBR900 RR3 |
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Wazza_G Lifetime Member
Joined: Jan 10, 2006 Posts: 585 Location: Guildford (Regrettibly)
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Posted: Wed Oct 06, 2010 9:58 pm Post subject: |
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Garmin CS:
(Please ensure you have your Garmin device with you when calling Product Support.)
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone (freephone from UK landline): 0808 238 0000
Phone (within UK): 0870 850 1242
Postal Address:
Garmin (Europe) Ltd
Liberty House
Hounsdown Business Park
Southampton, Hampshire
SO40 9LR
Tel: + 44(0)23 8052 4000 - (please note this number is not for technical support) _________________ Be alert.. This country needs more lerts. |
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Jelster Regular Visitor
Joined: Nov 22, 2004 Posts: 62 Location: West London - on me 'Blade
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Posted: Fri Oct 08, 2010 11:12 am Post subject: |
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Wazza, Thanks for that.
They told me that they will just replace the whole unit and charge me just £88.00.
Wonderful !
Cheers,
Steve _________________ Completely lost in the world of GPS
Garmin Nuvi 760
ICN510 & Autocom - CBR900 RR3 |
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gerrydurkan Lifetime Member
Joined: Sep 04, 2006 Posts: 11
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Posted: Mon Oct 11, 2010 4:53 pm Post subject: Garmin Repair |
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Hope you dont expect a quick turnaround,I sent 1490t to Garmin for warranty repair ,they have had it for two weeks and told me today it may be another two weeks before I get it back.People complain about TOMTOM ,it seems Garmin are just as bad if not worse. |
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Fiddyshilling Occasional Visitor
Joined: Jan 08, 2010 Posts: 1
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Posted: Mon Oct 11, 2010 7:29 pm Post subject: |
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I've been having an absolute nightmare with getting my Nuvi 255WT repaired by Garmin recently.
In August it suddenly switched itself off when I was driving to work. I eventually got it to switch back on but in the next few days I discovered that the traffic avoidance system had stopped working. I notified Garmin who gave me a return ID number and I sent the sat nav & traffic receiver for repair.
About three weeks later I got a card in the post telling me City Link had been with a package. Great, I thought - so I headed off to my local depot to collect it. When I opened up the package and read the accompanying service record I discovered that they'd basically wiped it and reinstalled the current firmware etc.
Thing is - it's still not working, so I got in contact with Garmin customer service again to report it. Eventually they wound up asking me to return it to them again, but I told them that I wasn't satisfied with that as it should have been repaired the first time and I didn't believe there was much point trying that again.
A couple of days ago Garmin asked for my address because they are sending me an alternative traffic receiver. A GTM 35 receiver which won't work with my sat nav
I have asked them for a new replacement sat nav instead (whether that's a bit cheeky I don't know but I did find the traffic avoidance very useful and it should work) |
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gerrydurkan Lifetime Member
Joined: Sep 04, 2006 Posts: 11
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Posted: Fri Oct 15, 2010 7:35 pm Post subject: Garmin Repair |
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An update to last post,today I received a replacement unit ,which is a refurb and first registered in november 2009 ,mine was new in july 2010.Garmin web site says new maps are available but I have to pay. Can they do this |
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Jelster Regular Visitor
Joined: Nov 22, 2004 Posts: 62 Location: West London - on me 'Blade
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Posted: Mon Oct 18, 2010 4:15 pm Post subject: |
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Well I sent it back by RMSD on the 12th, The Post Office say it was delivered at 08:15 on the 13th, but Garmin cannot confirm receipt of the unit...
I can't reach anybody at RM, I just go round in circles on their telephone system.... Garmin have said that it is possible that they may have received it, but haven't logged it in yet..... Obviously they are over run with returns !!
Steve _________________ Completely lost in the world of GPS
Garmin Nuvi 760
ICN510 & Autocom - CBR900 RR3 |
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BigPerk Frequent Visitor
Joined: Sep 06, 2006 Posts: 1618 Location: East Hertfordshire
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Posted: Mon Oct 18, 2010 6:08 pm Post subject: |
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Has the tracking info got a recorded signature yet, Jelster? (Might be the weekend before it appears) _________________ David
(Navigon 70 Live, Nuvi 360) |
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