Open letter to TomTom about address lookup (Navigator 3 GB)

M_A_R_K · Occasional Visitor Joined: May 25, 2004 Posts: 25

DavidW,

You articulate your position well. However, slightly lengthy. I have sent the following to TomTom and await their reply.

"If doing a search by an address and you enter the town/city to visit, then when entering the street name you are offered street names that match, but do not exist in the previously entered town/city. E.G. City - Rochdale (Greater Manchester), Street - Wellington Street. You are then given a choice of 22 Wellington Street's all with different Post Codes when in fact there is only one Wellington Street in Rochdale. It then requires me to know the almost exact Post Code in order to continue. Am I doing something wrong? Is this a design fault?"

chris_de_wet · Posted: Sat Jun 26, 2004 11:48 am Post subject:

M.A.R.K.

You will find that the 3.03 upgrade now available on the TomTom website should fix this problem.

tom9851 · Posted: Sat Jun 26, 2004 2:00 pm Post subject:

M.A.R.K. - TTN3 appears to list street entries in order of their distance from the first entry. In the example you gave for Wellington Street, Rochdale. The first entry is indeed Wellington Street (you correctly state that there is only ONE Wellington Street in Rochdale) in Rochdale and each subsequent entry for Wellington Street takes you further and further away with Wellington Street, Milnrow being next then Wellington Street, Littleborough continuing out to Wellington Street, Wigan - which of course is miles away from Rochdale. If you take another example say High Street Oxford - there is only one High Street in Oxford but you are presented with quite a few - again the first entry is correct and each subsequent entry takes you further away - High Street, Cumnor then High Street Eynsham etc etc.
For better or worse - that's the way it seems to work.

Tom

P.S. The above is based on the latest 3.03 upgrade.
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NigelJ · Posted: Tue Jun 29, 2004 3:07 pm Post subject:

anarchy-inc · Posted: Tue Jun 29, 2004 3:27 pm Post subject:

NigelJ · Posted: Thu Jul 01, 2004 9:54 pm Post subject:

anarchy-inc

Thanks for reply and I have now loaded 3.03 has helped in some ways BUT before loading this Newtown (Powys) was not in the database but TTN3 would route you though it as it is on a major road.

Now however Newtown (Powys) appears on the Database but when you input it as the town it moves you to a small hamlet called Abbercwmhir (Powys) about 10 miles from Newtown (Powys). Even worse it will no longer plan a route though Newtown but plans it though small roads which add many miles and time to the journey.

As I said before TTN3 is a terrible programe and TTN2 was much better (not perfect!) - at least routes were planned properly and if this is wrong how many others in parts of the country Iam not familiar with are wrong? I hate to even consider it. Sad

DavidW · Posted: Mon Jul 12, 2004 1:21 pm Post subject:

Dear all,

It is clear that Navigator 3 3.03 (or 3.04T for those using Traffic) has improved things considerably. Not only are street names sorted sensibly, but many of the missing places are restored (at least after a fashion - I find that if you try to go to the centre of Scarborough, for example, by entering Scarborough, then nothing as the street, you land up somewhere near York!).

It looks like the 'open letter' has done its job. I'm grateful to everyone for their support and depth of feeling over this - and to TomTom for taking the 'open letter' seriously and providing us with significant improvements.

Maybe this thread has now run its course and should be locked - but I'll leave it open for a while to see if there's any further comments.

David

NigelJ · Posted: Mon Jul 12, 2004 8:59 pm Post subject:

DavidW,

I feel that until TT agree to make an updated map available this subject cannot be considered ended.

If the maps are incomplete as I am sure you will agree thney are, then the whole programme should not have been put on sale and we, the purchases, have been at the best misled by TT.

I realise that I live in a remote part of the counrty and the towns around me that are missing or with incorrectly locatations in the database may not affect many others on this forum but they do affect me and many holiday makers who may be unfortunate to be using Tom Tom.

As a reitired accountant I do quite a lot of voluntary work for a charity which entails visiting people and I am finding it easier to use the old paper maps than rely on TT to take me to small roads in small towns. These so called small towns usually cover lage areas of the counrtyside as well as the urban areas and I thought that TT would have solved my problems (at least to a lage part) in finding remote places and villages. Regretably this is not the case.

Having looked at other programs I think I shall be changing to CoPilot as this seems to be a much superior program to TT. I had considered using a fixed (built in unit) but as I usually use one of my collection of classic cars for these visits I am loath ruin the original interiors of any of them.

NigelJ

Syt · Occasional Visitor Joined: Feb 29, 2004 Posts: 16

NigelJ · Posted: Tue Jul 13, 2004 10:31 am Post subject:

Syt,

Thanks for the message but I would appreciate it if TT issued a completely new map which included all those places which were in TT2 and are not in TT3. All the places mentioned in my previous correspondance were in TT2.

I note that in another forum which dealt with Scarborough, TT have offered anarchy a new map as they say his copy must be corrupt. If this is the case then we ALL have a corrupt version and should receive an updated map.

If it is a TeleAtlas problem then it is up to the supplier of the program to take this up with TeleAtlas and in fact insure that the data was correct originally - after all our contract of sale is with TT not TeleAtlas.

In English law the seller warrents that the product is suitable for the purpose to which it is to be put. This product in my opinion does not meet this criteria.

I therefore not only expect but DEMAND that the problem is addressed.

NigelJ

Syt · Occasional Visitor Joined: Feb 29, 2004 Posts: 16

NigelJ,

There was indeed a problem with missing cities in the original TTN3 software/map version. Some time ago TomTom released a 3.03 software update that allowed for the previously missing cities to be found in the address look-up. The 3.03 version seemed to make most of the users happy. If it is not enough for your purposes, I suppose, you can also follow the procedure offered by TomTom to 'anarchy', and request a new CD.

NigelJ · Posted: Tue Jul 13, 2004 2:50 pm Post subject:

Syt,

I already have requested an updated map as offered to anarchy-inc - on Sunday (11th June) - and I will inform the forum how my request is dealt with - if I get a reply!

NigelJ

NigelJ · Posted: Tue Jul 13, 2004 3:04 pm Post subject:

Syt,

I must update my last post. All reference to 'anachy-inc' should have read 'timetec' (sorry -must be getting old!) but see 'Navigator3 Places not in Database' Page 8 Thursday July 8

NigelJ

Syt · Occasional Visitor Joined: Feb 29, 2004 Posts: 16

NigelJ,

Me too. I was lazy and just copied the reference to 'anarchy' from your post without consulting the original thread. Smile

Pity I cannot edit my posts (yet?).

gokhart · Posted: Wed Jul 14, 2004 12:59 pm Post subject:

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