Is the LIVE services server offline?

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Can's access anyservices on my TT540 and some parts of the TT website are offline. TT Home comes up with errors saying server not responding.

Is it just me?

PaulB2005 · Posted: Mon Nov 02, 2009 11:30 pm Post subject:

TomTom Home servers down too

"HOME was able to connect to the TomTom server but did not receive any data from the server."

MrT · Posted: Tue Nov 03, 2009 5:28 pm Post subject:

Could not use HD traffic yet again this morning. OK this evening. I may stop using the 940 and revert to the 530 as the HD traffic more often than not is not working in the rush hours.
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Drivelux

PaulB2005 · Posted: Tue Nov 03, 2009 6:03 pm Post subject:

Just had this email

MrT · Posted: Tue Nov 03, 2009 6:13 pm Post subject:

A free day, if you pay the £80 one year rate, that is an amazing offer of 22p compensation.
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Drivelux

phillevy · Regular Visitor Joined: Mar 01, 2006 Posts: 90

I'm amazed that they have finally admitted to an outage - they wont do it too often though, as they would then have to properly compensate for the inconsistent service provided. When it works it is great but so often I find (especially at peak times when needed most) that it either wont connect or shows no traffic where there is some.

strickers · Occasional Visitor Joined: Oct 27, 2005 Posts: 35

Interesting to see it was off in October!!

technik · Posted: Tue Nov 03, 2009 7:37 pm Post subject:

I am happy that I bought a 930 and use the GPRS Traffic Service which has been faultless, especially when used inconjuction with Google Maps on my HTC mobile.

Very Happy

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

I think it is also typical that in the very email about yet another cock up they make a major error with the date.
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Tony
(TT940)

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

At least you got a day - here's the email I received -

"We would like to apologise for the fact that the TomTom LIVE Services have been temporarily unavailable.
The outage was caused by an unforeseeable power failure yesterday evening (Monday 2nd October) at 8:30pm at one of our locations. This morning (3rd October) at 10:00am the problem was resolved and all LIVE Services have been fully available since then.

We apologise once again for the temporary disruption of your LIVE Services.
Best Regards,
TomTom team"

I should consider yourself lucky ! ;)

shires999 · Lifetime Member Joined: Nov 09, 2006 Posts: 96

I think it was down again today (weds). Mine went off at about 8.00 this morning and hasn't worked since.

PaulB2005 · Posted: Wed Nov 18, 2009 11:41 am Post subject:

Anyone had their extra day added to their account yet?

shires999 · Lifetime Member Joined: Nov 09, 2006 Posts: 96

Doesn't look like I have an extra day but I can't really check at the moment.

For me all Live services stopped at about 12.30 today. The network indicator shows a full signal strength but the status is Not Connected. I've tried a reset to no avail. Don't really want to do a full factory reset yet so I'll see if it works later.

Interestingly aas soon as I connect it to my PC and update via Home everything seems to work again. Very strange.

I'm still on my free trial and to be honest I'm not totally sure if I will extend that in January.

Matt865 · Regular Visitor Joined: Dec 30, 2006 Posts: 92

It is working for me now, with 172 incidents.

@PaulB2005 - I have had it added.

AndyVaughan · Posted: Wed Nov 18, 2009 8:10 pm Post subject:

LIVE Services unavailable for me between approx 1pm and 2:30pm today despite numerous reboots, turning flight mode on and off etc.

They really need to get their act together on this sharpish as this many outages is not an acceptable service level.

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