Strange error when trying to connect to Live services

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

Hi Guys,

I'm using a Go 540 Live, and just wondered if anyone has seen this error before ? I'm waiting for the 2nd line Tomtom guys to get back to me after waiting a week, but still nothing.
I've tried all the normal steps - e.g. formatting, restore from both Windows and Home and soft & factory resets, but still nothing.I've also checked that all files are correct and not corrupted as in previous posts about the inability to access the Live services.
I've got the monthly subscription for the Live services which is apparently up to date (according to Tomtom support).

Any ideas ? Very Happy

[img=http://img17.imageshack.us/img17/6987/tomtomerrorq.th.jpg]

mikealder · Posted: Sat Oct 03, 2009 6:48 pm Post subject:

As I recall you used to own a 720, now you have a 540, have they been registered with the TomTom Home/ server using the same e-mail address per chance? - Each device MUST have its own address to work correctly with the system, stupid I know but then again we didn't create such a system - Mike

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

Hi Mike, thanks for the reply (good memory, btw) Smile

Yeah, I heeded the other posts, and created a new account via Home. All seemed to be working fine for the first 5 to 6 months (I've had it a while now), then drop outs on the Live services started to occur, and random rebootings of the device. They didn't happen very often, and I think by now we all know how, er, stable the service is - I just put it down to one of those things.

Now, however, this weird message....damn strange....

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

Just a message to the Mods - could this thread be closed, please ?

The issue isn't solved, but its such an obscure error I'm not sure that this is the right place for it Smile

PaulB2005 · Posted: Mon Oct 05, 2009 1:18 pm Post subject:

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

Hi Paul, nope - nothing weird like that. And the Live services have been working..........just damn weird Laughing Out Loud

MrT · Posted: Mon Oct 05, 2009 3:23 pm Post subject:

I have recollections of a similar error message myself and I seem to remember it was when the device received a text message (yes the x40 can receive texts directly using its internal mobile). The message was from TomTom and it had a script that was meant to link me to a Live Services to set up a subscription.

There was a corruption or error in the message and I had to find the incoming message and delete it from within the "inbox.txt" file in the "contact" folder. The message had a script similar to the following but corrupt

"0,"LIVE Services","","TTMicrobrowserEntry:SStartTrafficPush:Your LIVE Services have expired. To renew your services, connect your device to TomTom HOME.","1246852954"
"
_________________
Drivelux

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

Thanks for the reply, MrT. I've checked that location, and all I can see is a file called buddies.dat.

Thanks for the suggestion, though Smile

Covenant · Occasional Visitor Joined: Jan 19, 2007 Posts: 25

Panic over ! After over a week of waiting, I found out today that Tomtom had a problem with their billing servers in June, which resulted in monthy payment subscriptions not being taken/cancelled.

All I had to do (after making sure that I wouldn't be charged twice) was to resubscribe. Shame the error message didn't indicate a subscription problem........

Sorry for wasting everyone's time Sad

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