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Voice Control Preferences Greyed Out

 
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Mally1957
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Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Thu Aug 27, 2009 9:08 pm    Post subject: Voice Control Preferences Greyed Out Reply with quote

Just had to reinstall application 8.37 and maps after Tomtom failed last night after a power cut while connected to computer. Sad Sad

Have reinstalled everything, the only thing that is not working is the voice control preferences icon is greyed out has any one any ideas how to correct this.

Device details aere as in Sig below, thanks for any advise given
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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philip_de
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Joined: Aug 22, 2009
Posts: 12

PostPosted: Thu Aug 27, 2009 9:25 pm    Post subject: Reply with quote

Hi

I think voice control only works if you have a "computer voice" selected. Try selecting a computer voice or download one from Home if there isn't one on the device.

Regards

Phil
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Mally1957
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Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Thu Aug 27, 2009 9:36 pm    Post subject: Reply with quote

Quote:
I think voice control only works if you have a "computer voice" selected. Try selecting a computer voice or download one from Home if there isn't one on the device.


Thanks Phil, its not that I do have the Kate computer voice selected as well as the other three downloaded.
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Fri Aug 28, 2009 6:50 am    Post subject: Reply with quote

Use Windows Explorer to view the Western Europe map folder, are there lots of files that start with cspeechXYZ if these are missing you will need to add them from your backup or download them - Mike
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Mally1957
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Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Fri Aug 28, 2009 8:21 am    Post subject: Reply with quote

Quote:
Use Windows Explorer to view the Western Europe map folder, are there lots of files that start with cspeechXYZ if these are missing you will need to add them from your backup or download them - Mike


Mike the cspeech_GBR and cspeech_IRL are in the folder all the others I deleted as not neccesary.
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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electricdemon
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Joined: Mar 15, 2005
Posts: 26

PostPosted: Fri Aug 28, 2009 9:10 am    Post subject: Reply with quote

If the Voice control prefs aren't working, you need to create a file (in notepad) called support_asr.dat
The contents of this file should be a single number 1, nothing else.

Save this file in the folder named ASR in the root of your TomTom.




It took me a whole week to figure this out, TomTom support couldn't advise me, and told me my unit was faulty, and would need to be sent away for repair!
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Mally1957
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Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Fri Aug 28, 2009 9:44 am    Post subject: Reply with quote

Quote:
If the Voice control prefs aren't working, you need to create a file (in notepad) called support_asr.dat
The contents of this file should be a single number 1, nothing else.

Save this file in the folder named ASR in the root of your TomTom.




It took me a whole week to figure this out, TomTom support couldn't advise me, and told me my unit was faulty, and would need to be sent away for repair!


electricdemon you are a star Very Happy Very Happy
No surprise that you got no help from support there is far more knowledge here on this forum Exclamation
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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