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x20 and x30 TTS voice stutter and map lag petition
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CS
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Joined: Feb 29, 2004
Posts: 113

PostPosted: Mon Feb 23, 2009 9:37 am    Post subject: Reply with quote

Thanks Mike. I have already tried 8.320 but I still can't get my RDS Traffic Receiver to work.

Where could I get either 8.010 or 7.221 from?
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Mon Feb 23, 2009 1:30 pm    Post subject: Reply with quote

CS wrote:
Thanks Mike. I have already tried 8.320 but I still can't get my RDS Traffic Receiver to work.

Where could I get either 8.010 or 7.221 from?


http://www.oldboy.me.uk/TomTomUpdates/ Smile
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carl_the_cobbler
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Joined: Jul 22, 2007
Posts: 251

PostPosted: Mon Feb 23, 2009 2:48 pm    Post subject: Reply with quote

081110-008063 initially sent 18th of November 2008

Cheers

Carl
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goku5
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Joined: Jan 23, 2009
Posts: 1

PostPosted: Mon Feb 23, 2009 4:51 pm    Post subject: Reply with quote

here's my ref: 090202-005509. I'm still working with TomTom to get this resolved but judging by the previous comments, it appears unlikely.
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Mon Feb 23, 2009 7:56 pm    Post subject: Reply with quote

falkirk81 wrote:
Any news on whether this issue is going to be covered in Watchdog this upcoming week?


From what I have heard, no.

Apparently quite a few people have contacted them but they have asked that it is not discussed on the forum whilst they are 'researching' this.

All I can say is that the more tech support call numbers that get logged the better, and if anyone can upload audio and even better video clips to rapidshare/youtube etc and then link to them in here it will add more weight to our case and the likelihood of any feature.

Andy
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AndyVaughan
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Posts: 1500
Location: Rossendale

PostPosted: Mon Feb 23, 2009 7:56 pm    Post subject: Reply with quote

goku5 wrote:
here's my ref: 090202-005509. I'm still working with TomTom to get this resolved but judging by the previous comments, it appears unlikely.


errr - yes.

TT don't as of yet have a fix for the issue, after 3 and a half long months.
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CS
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Joined: Feb 29, 2004
Posts: 113

PostPosted: Mon Feb 23, 2009 9:22 pm    Post subject: Reply with quote

Many thanks Andy_P. Still can't get my RDS Traffic Receiver to work though (no traffic bar or Traffic screens showing).

Does anyone know what I can do to restore my 720T so the "T" works again? Wished I had never installed the 8xx Navcore updates now. Any deas which Traffic Files should be present on my 720T and exactly where should they be located ie just in route directory?
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Steveee
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Joined: Dec 16, 2003
Posts: 203
Location: Colchester, Essex

PostPosted: Tue Feb 24, 2009 12:02 am    Post subject: Reply with quote

CS,
Sometimes the traffic bar does not come up on my GO920. Invariably it's because I haev not pushed the RDS connector all the way into the socket on the TT.

If it still does not work, and you cannot borrow a GO or traffic receiver from someone else, return it to the shop where you bought it from, i.e. report it as faulty.
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Steveee
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==============
GO 920 (retired)
Garmin Oregon 550T
Garmin Drivesmart
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sturgi
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Joined: Dec 28, 2006
Posts: 55

PostPosted: Tue Feb 24, 2009 9:00 am    Post subject: Reply with quote

Well upgraded to 8.301 last night and tried it, map re-fresh justr as bad but the stutter has got worse alot worse. TomTom ref 090224-001147.

I really hope Watchdog pick this up as it might put them on the spot and finally get something done.........Here's hoping
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flyingfuzz
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Joined: Aug 19, 2008
Posts: 69
Location: UK - South

PostPosted: Tue Feb 24, 2009 9:53 am    Post subject: Reply with quote

Voice file of my Tomtom 520T stutter.

Yes the first direction is one direction not two as some think.


http://rapidshare.com/files/201881674/Voice-0002.wav.html
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Andy_P
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Joined: Jun 04, 2005
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PostPosted: Tue Feb 24, 2009 1:21 pm    Post subject: Reply with quote

Maybe this has something to do with the delay in providing a solution....

Tomtom Books 870 Million Euro Loss For 2008
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Malouff
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Joined: Dec 15, 2008
Posts: 30

PostPosted: Tue Feb 24, 2009 7:05 pm    Post subject: Reply with quote

Andy_P wrote:
Maybe this has something to do with the delay in providing a solution....

Tomtom Books 870 Million Euro Loss For 2008
Knowing this you would think TomTom would want to fix this stuttering problem fast as we all know it can't be helping sales.

Sure there are always uninformed buyers but there there are always some who do look at forums and if they visit any TomTom forum they are greeted by a similar topic in all of them - stuttering problems.

These stuttering problems are also going to affect map sales as the majority of people will not buy new maps if the stuttering persists.

They also need to get more competitive with Garmin's lifetime maps and Navigon's fresh maps in the USA.
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Tue Feb 24, 2009 8:19 pm    Post subject: Reply with quote

Current list:

081110-008063
081111-004812
081112-009236
081113-008690
081113-008732
081115-002073
081115-003085
081116-002272
081117-007146
081117-009376
081119-008120
081120-007315
081121-001137
081124-003264
081124-004769
081127-000587
081129-000191
081129-000702
081208-004217
081221-000562
090103-003696
090110-000739
090112-009658
090119-003265
090120-009575
090128-003640
090202-005509
090206-006558
090206-007843
090206-008225
090207-002634
090210-008609
090211-009565
090211-009565
090211-009883
090212-000015
090212-001295
090212-001930
090212-002296
090212-009146
090212-009868
090213-004556
090214-000338
090214-000878
090214-000899
090216-001350
090217-000919
090217-002902
090218-000170
090218-002396
090219-004695
090220-001998
090220-008324
090220-008453
090222-000347
090222-000359
090223-000167
090224-001147

I make that 58 so far, the list above includes a couple that have been PM'd to me and I took a couple out that were for HOME not working with 8.301 etc.

Keep posting case numbers and links to audio/video files of the stutter and lag.

Andy
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Wed Feb 25, 2009 7:51 pm    Post subject: Reply with quote

090225-004346 from an anonymous user

59 so far
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Malouff
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Joined: Dec 15, 2008
Posts: 30

PostPosted: Wed Feb 25, 2009 9:39 pm    Post subject: Reply with quote

Andy,

I am thinking that TomTom should just create a code fork from 8.010 and just add support for IQ2 and the 8.15 maps.

Apparently they have made a lot of changes from 8.010 to 8.300 and there must be a lot of code added/removed/changed to check for where they introduced the problems.

I still think they are wasting their time trying to debug 8.300 and/or 8.301 and I think creating a new navcore from the 8.010 baseline and just adding IQ2 and 8.15 map support would be the faster and smarter thing to do and it would keep their customers happy.

They then need to start having the navcore releases just have incremental changes so there is less to debug and we can identify any problems with that increment change so they can concentrate on that incremental change being executed properly.
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