Oh Sygic...... what have you done!!!

graemesimpson · Occasional Visitor Joined: Nov 07, 2003 Posts: 27

Well after my early opinions about how good I thought Sygic Drive (McGuider) was, I am forced to change my opinion slightly.

I still maintain the software is superb and seems to be leaps ahead of some of the others.

However, and here the tail of woe begins. There is an issue with the Symbian version whereby with a custom poi, when the application hits one of these custom poi's en-route, it crashes and closes down with an "Unexpected Error".

I contacted Sygic some 5 weeks ago about this, and have maintained dialogue with one of their techies. After not hearing a response to numerous mails, I finally got a message apologising for lack of response, but there "Support Team" was in a total mess and have'nt been working. (Alarm bell 1)

They acknowledged the bug and said a fix would be out within a day or so, after a week of checking the registerd owners download area....still nothing.... (Alarm Bell 2).

Finally a response from them (again) after 2 weeks, and the update still not there, it was short and to the point...... "This is not our problem, contact Teleatlas where you bought the software".... end of conversation.

Finally managed to get through to Teleatlas tech support, who knew nothing of this fault (or so they said), so I said I would give them a couple of days to get hold of Sygic and sort out, by the end of the week if there is no response, I want a full refund on the product, as under our consumer law, its not fit for purpose.

Teleatlas more or less told me to "go forth and multiply" and you wont get a refund, just put up with it, till a fix comes out.

So I am now really really disappointed in both Teleatlas and Sygic, its a real shame as they had some real potential there.

So hopefully this might give some insight into how these two companies think of us their customers.

Evil or Very Mad

Darren · Posted: Tue Jan 27, 2009 7:55 pm Post subject:

I've moved this to the new McGuider forum. For my own benefit is Sygic/McGuider the same application or is McGuider an off shoot from a common starting point?
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Darren Griffin

MaFt · Posted: Tue Jan 27, 2009 8:03 pm Post subject:

from what i understand mcguider was 'based' on sygic drive?

MaFt

DennisN · Posted: Tue Jan 27, 2009 9:19 pm Post subject:

McGuider 2008 Installation leaflet - Sygic and Tele Atlas logos. Inside the box it says "Thank you for choosing Tele Atlas navigation data."

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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Darren · Posted: Tue Jan 27, 2009 9:21 pm Post subject:

Ok so Sygic make McGuider but where does Sygic Drive fit in? Is it the same product but sold directly by Sygic, a spin-off or a wholly separate solution with shared DNA?
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Darren Griffin

DennisN · Posted: Tue Jan 27, 2009 9:31 pm Post subject:

Guessing from Google search that Sygic Drive is Laptop navigation software and guessing McGuider is the symbian product.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

mikealder · Posted: Tue Jan 27, 2009 9:43 pm Post subject:

Sygic did used to market PDA and Smart Phone applications I am not too sure they still do, the Sygic application suffered from poor routing read This, I am quite happy with the McGuider routing even if the application looks and feels the same.
There is obviously a connection between the two, but McGuider is a PDA application I am happy to use and it doesn't produce poor routes - Mike

scarymonkey · Posted: Tue Jan 27, 2009 10:00 pm Post subject:

Drive is a multiple platform OEM product which is sold by a number of different vendors under different names. TeleAtlas sell the Symbian and Windows Mobile version as McGuider, although they do not like helping with any software issues and always seem to pass the buck to Sygic.
I have noticed the support from Sygic slide downwards in the past month or so. Instead of getting a response usually in a day, it now takes upwards of two weeks.

To Graemesimpson, I understand that Sygic have released a new version to TA that fixes the Symbian alert issue. The ball is in TA court to release this via the Assistant or via direct download.

scarymonkey

graemesimpson · Occasional Visitor Joined: Nov 07, 2003 Posts: 27

MaFt

scarymonkey

graemesimpson · Occasional Visitor Joined: Nov 07, 2003 Posts: 27

Hmmm these were the thoughts that were going around my head.....especially since Teleatlas got bought out by Tomtom. Would seem very strange for Tomtom to be supplying their data to a competitor, so as you guys suggest....Maybe here is the new Tomtom.

At least it again involves not only the Symbian users, but also the PDA users who Tomtom blatantly stuck 2 fingers up to........and to think it was the PDA market that got them where they are today Evil or Very Mad

scarymonkey

graemesimpson · Occasional Visitor Joined: Nov 07, 2003 Posts: 27

I think you are right about it being a CHARGED service for the Camera updates, I notice that this morning in the download area is a Speed Cam file TO BUY.

My money goes to this site for the Speedcam files, and will just keep shouting at Sygic/McGuider/TA until they release this fix.

I have just emailed one of the support guys at TA, who made the silly mistake of giving me his personal email for TA, and asked for clarification on the release issue of this update. I also pointed out that if it is'nt forth coming, then I will insist on a full refund.

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