TomTom GO730 Gone Mad

chrisnel · Posted: Thu Jan 22, 2009 10:41 am Post subject: TomTom GO730 Gone Mad

My relatively new (less than 3 months old) TomTom GO730 has this morning developed a mind of it's own. Wonder if anyone else has experienced anything similar?

The screen menus are constantly flashing up and apparently selecting themselves. As soon as I switch the device on this begins to happen. It programs itself to different destinations/routes, applies roadblocks, changes preferences, attempts to dial etc etc with the screen menus changing and apparently selecting themselves very rapidly. Happening roughly two or three times per second. Hence the device is totally unusable.

Any ideas?

Chris
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TomTom GO 730

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

Was it cold when you turned it on? I wonder if condensation may be causing input?

chrisnel · Posted: Thu Jan 22, 2009 10:54 am Post subject:

Thanks for the suggestion. It was nowhere near as cold this morning as it has been recently - about 7C. The device had been kept indoors overnight.
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TomTom GO 730

chrisnel · Posted: Thu Jan 22, 2009 11:33 am Post subject:

Have just received feedback from TomTom support suggesting that the problem may be due to a corrupt file. (I have just upgraded my Western Europe map about five days ago).

Suggested soluton is to do a full back-up and restore but also includes a disk reformat and clearing the "Flash". Will report back on whether this cures the problem but won't be trying this until next week.
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TomTom GO 730

Darren · Posted: Thu Jan 22, 2009 11:43 am Post subject:

Check that nothing is interfering with the touch screen digitiser. Dust or similar caught under the bezel could be triggering these random inputs.

Grab a small piece of a sheet of copier paper and run it around the screen edge under the bezel to dislodge any dust or grit.
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Darren Griffin

DennisN · Posted: Thu Jan 22, 2009 12:03 pm Post subject:

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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Darren · Posted: Thu Jan 22, 2009 1:47 pm Post subject:

Thanks Dennis, I ought to save that image someplace!
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Darren Griffin

DennisN · Posted: Thu Jan 22, 2009 2:19 pm Post subject:

Andy_P · Posted: Thu Jan 22, 2009 3:21 pm Post subject:

Also, take off any screen protectors you may be using, Chris!

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

Darren · Posted: Thu Jan 22, 2009 6:07 pm Post subject:

chrisnel · Posted: Fri Jan 23, 2009 2:02 am Post subject: Update

Thanks for all the helpful suggestions:
- I don't have a screen protector.
- I have cleaned out under the bezel with paper.
- I have performed a full system backup, reformat and restore as per the instructions provided by TomTom support.

Unfortunately none of this has made the slightest difference. It is as if a phantom operator is randomly tapping the screen menus.

I have reported back to TomTom support and await their further guidance.

Shall keep you updated.
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TomTom GO 730

peterc10 · Posted: Fri Jan 23, 2009 12:40 pm Post subject:

Take or send it back to where you bought it from. They are required to sort this out since you have a contract with them (assuming you are UK based).
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Peter
HTC Sensation
Sygic GPS for Europe (No more TT "support"!)
Copilot for USA
Bury CC9060 bluetooth car kit & Brodit mount

chrisnel · Posted: Fri Jan 30, 2009 12:56 am Post subject:

TomTom have requested that the device be sent back to them for repair/replacement. It's gone.

Now. Where did I put that AA Road Atlas? Wink

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TomTom GO 730

DennisN · Posted: Fri Jan 30, 2009 1:04 am Post subject:

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