TT1 v3 Update Problem

mikeshe · Posted: Sun Oct 05, 2008 5:05 pm Post subject: TT1 v3 Update Problem

I've been trying to update using TTHome and once Home starts and does the checking I keep getting the following error message come up:

ERROR: HomeBase/Unknown: Unknown exception has been caught.
@ .\framework\DeviceItemScannerThread.cpp(75)
bad allocation
in .\framework\DeviceItemScannerThread.cpp:75
Stack:
0. function errorAbortTask chrome://tthome/content/logic/ttTask.js:424
error(e);
1. function error chrome://tthome/content/ui/bindings/ttwizard.xml:1157
else if (errorNonFatal)
2. chrome://tthome/content/ui/bindings/ttwizard.xml:528
},

Time: Sun, 05 Oct 2008 16:01:08 GMT

Anyone have any ideas what's wrong and how to get round it?
Thanks.

dhn · Posted: Sun Oct 05, 2008 5:08 pm Post subject:

My initial thought would be to uninstall Home, log directly into TomTom.com with your account id (email address), dl and reinstall Home.
_________________
David

mikealder · Posted: Sun Oct 05, 2008 5:10 pm Post subject:

Delete the TomTom Home application from your PC and try downloading/ installing a new copy from This web page, download using the large green button on the left for the device you have got - Mike

mikeshe · Posted: Sun Oct 05, 2008 5:50 pm Post subject:

Thanks lads, done as you said..... still getting errors.

Darren · Posted: Sun Oct 05, 2008 5:52 pm Post subject:

mikeshe · Posted: Sun Oct 05, 2008 5:53 pm Post subject:

Windows XP.

Darren · Posted: Sun Oct 05, 2008 5:57 pm Post subject:

And did you fully uninstall via Control Panel and then reboot before installing again?

HOME is terribly bug ridden and the cause is almost certainly the application itself not playing nicely on your system. If the above doesn't work then the only thing I can suggest is reverting to an earlier release of HOME until TomTom fix the issue.
_________________
Darren Griffin

mikeshe · Posted: Sun Oct 05, 2008 6:09 pm Post subject:

Thanks Darren, I did uninstall via the Control Panel but didn't reboot. So I just done it properly but it's still coming up with the error.

dhn · Posted: Sun Oct 05, 2008 6:16 pm Post subject:

Errors after uninstalling AND reinstalling?

If yes, did you go to the link provided to get the firmware? The compressed file on your computer may be corrupt.
_________________
David

mikeshe · Posted: Sun Oct 05, 2008 6:25 pm Post subject:

dhn · Posted: Sun Oct 05, 2008 6:36 pm Post subject:

Are you using a wireless router/modem when you download? If so, try a direct connection and see if it helps.

You may also want to try to connect your unit using a different usb port, preferably on the back of your computer.
_________________
David

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

Hello,

As Darren suggested about installing a previous version.

Someone else has had this problem on another forum and they reinstalled V2.2 and the problem disappeared.

This

Stack and bad allocation sometimes mean memory problems.

This could be an issue if your PC is ageing.

Cheers

Carl

P.S.Try here for HOME 2.2 if you feel you need it

http://www.oldboy.me.uk/TomTomUpdates/

mikeshe · Posted: Sun Oct 05, 2008 7:20 pm Post subject:

Well I kept deleting and reinstalling and eventually it works okay now!
Computers? I hate the bloody things!!

eduo · Occasional Visitor Joined: May 28, 2008 Posts: 7

It's a shame this was never solved. TTH has the same issue on my Mac and my TomTom Toyota.

(I know it was solved, I meant no solution was found, it just simply started working). This and a page in italian are the only places I've seen this reported.

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

I reckon it is to do with the age of the computer you are running home on, or maybe the type of memory installed, the first question I would ask is the Operating System version then is it from PC World or another similar shop.

	PocketGPS
	Web