TomTom HOME 2.4 released

DanielBrookes · Occasional Visitor Joined: Sep 13, 2008 Posts: 23

Hi,

Could some kind person who has purchased the map update service with two minutes free time please do me a favour? Smile

Could you please log onto the TomTom website and in "MyTomTom" click on "My Orders". What is the order status of the "Map Update Service"? Mine still says "INPROCESS, Payment in Process". I am unsure whether this is because of some payment fault or whether payment is processed quarter at a time (Or similar).

Once I know that what I'm seeing isn't what I should be seeing I'll contact my bank incase they did not authorise it (For some odd reason) and TomTom to see if they have any ideas.

Thanks Very Happy

Anita · Posted: Thu Sep 25, 2008 8:19 am Post subject:

My order status says "COMPLETED, Paid", and shows the full amount.

But I did buy a new map, not just the updates.

What payment method did you use?
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

DanielBrookes · Occasional Visitor Joined: Sep 13, 2008 Posts: 23

VISA... It's a debit card, not that the payment ever asks if it is credit or debit though...

Anita · Posted: Thu Sep 25, 2008 8:51 am Post subject:

I paid by credit card, and it was approved instantly. As yours was a debit card I wonder if they're waiting for the payment to clear.

I would keep checking the status, and if it doesn't show as completed over the next few days either ring TomTom on 0845 161 0009 or send an enquiry via the website.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Just a thought................. but after I subscribed and downloaded my latest map yesterday, and yes I do think this is a great deal, I started wondering whether this will exclude me from any 'enhanced' maps that may come out post the 'x40' product launches.

If I read all the blurb correctly the maps on 'x40's will have IQ routing that is sensitive to within 5 minutes of the type of day i.e. you may be offered a different route in the middle of the day to one that would be offered during rush hour. At present IQ routing only differentiates between weekdays and weekends.

To be of greatest value IQ routing that recognises the time of day would seem to be the way to go in future so let's suppose that maps with this additional functionality become available for older models early in 2009 (let's refer to them as v9 for the purposes of this message)

Where do we stand then? Are we stuck with a years updates of v8 maps or would be be able to migrate to the v9 maps?

As I said just a thought.........................

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

Isn't the whole idea that you get the latest map available for your device, therefore the way I read it is, if like you say "V9" maps become available and are available for your device you will get them. I can't see it being that sneaky to be fair.

The x40 maps, like the x30 ones, will maybe only be available for that device initially, and then when they are available further down the line you will get them.

You won't be stuck with years of updates either because you are not obliged to take the subscription this time next year, and if it has been split beween "v9" and v8 maps then the majority would go down the v9 route and renew their subscription to that new set of maps.

I just think it is latest map subscription for your current device, which should work really well!

Cheers

Carl

Calomax · Posted: Thu Sep 25, 2008 10:28 am Post subject:

Interesting advice from TT Support

TTS

Darren · Posted: Thu Sep 25, 2008 10:31 am Post subject:

Nope, makes no sense but I suspect that is more to do with CS not being fully conversant with the new service yet. Indeed my enquiries of TomTom suggest that few of them fully understand it yet, even those who created it!
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Darren Griffin

Calomax · Posted: Thu Sep 25, 2008 10:37 am Post subject:

Thanks Darren, latest reply from CS

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

If you have the latest map now it does make sense to me

Oldboy · Posted: Thu Sep 25, 2008 10:55 am Post subject:

Calomax · Posted: Thu Sep 25, 2008 10:58 am Post subject:

Thanks Darren, I had thought that I would have to buy the next release AND the updates on top. CS just told me that the price will include the updates so at last I'm clear about it.
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TT Go Essential

DanielBrookes · Occasional Visitor Joined: Sep 13, 2008 Posts: 23

theonlyone · Occasional Visitor Joined: Apr 20, 2005 Posts: 25

I have just bought a TT1 XL V1 from Amazon. It was the UK version but came with WE map on SD card and TMC aerial. (App 7.162 amp WE map v720.1803).

On connecting in to Home 2.3, it offered me a map update to v710 - surely this is an earlier map?

I then upgraded Home to 2.4 and tried the latest map guarantee - it tells me that 'the map is not eligible for latest map guarantee' (or similar)

Can anyone please shed light on these 2 issues?

Many thanks,

baldock · Occasional Visitor Joined: Sep 24, 2008 Posts: 18

Sorry to ask this But I have checked through the tread and cannot find an answer ..
Just purchased a GO530 , loaded Home etc etc , tomtom told me my maps were out of date and I need to pay for the upgrade service.OK no problems .. until I go to pay for it..I do not have a VISA card in any form just a boring old Natwest Maestro !! any suggestions on how I can get round this without having to find a friend with a visa type card

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