Help please TOM TOM one faulty

[Freecyclestar]

I stupidly borrowed my TOM TOM one to my friend. She returned it faulty, though I didn't know till about two months later as I hadn't used it since. Its just out of guarantee. The problem with it is that when I try to press the number '1' it comes up as a '7'. Does anyone please know how to sort this problem out? Thanks very much.

[Goto10]

You *lent* it to her, she borrowed it from you.
Have you tried pin-reset? Is it only the numbers that are affected or are all of the keys misaligned?

[GPS_fan]

Are you using a screen protector? If so, try removing the screen protector because they are notorious for causing such problems
_________________
Andy
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[Anita]

Running the corner of a piece of paper gently around between the screen and the bezel to remove any dirt often cures this problem.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

[Freecyclestar]

Thanks everyone for your help. I will try your suggestions and report back another time. Thanks very much.

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