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bazzza
Frequent Visitor
Joined: Nov 05, 2006
Posts: 260
Location: East Yorkshire
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 Posted: Mon Dec 31, 2007 8:24 pm Post subject: TomTom, the worst customer service in the world. |
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I would like to nominate TomTom as a retailer to avoid due to their arrogant response to complaints about their misleading statements about 50% off the latest maps.
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Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi |
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253
Lifetime Member
Joined: Mar 05, 2007
Posts: 1058
Location: The green bit between the M40, M4 and M25.
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| Posted: Tue Mar 04, 2008 11:45 pm Post subject: |
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Seems fair, my TT is 18 months old now - changed it twice at Halfords due to malfunction - have e-mailed TT tiwice and still waiting for a reply.
Not going tobuy another one and not buying from Halfords either.
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Triumph Tbird 1700. And now a Bonnie T100. |
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Coaster2
Lifetime Member
Joined: Mar 11, 2006
Posts: 113
Location: Nottingham
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| Posted: Mon Jun 09, 2008 12:47 pm Post subject: |
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| If you think Tom Tom are bad, then, whatever else you do, don't buy Garmin. Their customer service is non-existent. |
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john877
Lifetime Member
Joined: Mar 16, 2007
Posts: 468
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| Posted: Mon Jun 09, 2008 1:08 pm Post subject: |
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| Coaster2 wrote: | | If you think Tom Tom are bad, then, whatever else you do, don't buy Garmin. Their customer service is non-existent. |
I am surprised with your comments when I was trying to decide between a Tomtom or Garmin I telephoned Garmin customer services and the phone was answered within three rings the advice which I was given was also okay !!
What was your problem and how were they unhelpfu l??? |
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Coaster2
Lifetime Member
Joined: Mar 11, 2006
Posts: 113
Location: Nottingham
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| Posted: Mon Jun 09, 2008 1:55 pm Post subject: |
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My maps are well out of date and they have been singularly unhelpful. I originally had an i3 and there were no map updates. I now have a Nuvi 200 and it has exactly the same maps as the i3 which was ancient. There are no map updates for the 200 either.
They don't appear to be interested once they've sold the thing. |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Mon Jun 09, 2008 2:30 pm Post subject: |
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| Quote: | | Their customer service is non-existent. |
Actually Garmin has a high reputation. A single persons experience does not make a reputation.
| Quote: | I now have a Nuvi 200 and it has exactly the same maps as the i3 which was ancient. There are no map updates for the 200 either.
They don't appear to be interested once they've sold the thing. |
If you bought it recently then you are entitled to the latest maps which almost certainly aren't the same as the ones on your i3. Where are you having problems getting the upgrade? (Please start a new thread for this) I noticed you had problem updating your i3 here but don't recall you mentioning your 200 having problems too...
Others have updated i3s and 200s so I'm not sure why you are having so many problems. |
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Coaster2
Lifetime Member
Joined: Mar 11, 2006
Posts: 113
Location: Nottingham
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| Posted: Mon Jun 09, 2008 3:49 pm Post subject: |
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The reason I bought the Nuvi 200 was because of the problems with the i3.
I have been on the Garmin site and posted the serial number and they say there are no map updates. A mile from where I live, there's a bypass that was opened two years ago. When I drive on it I appear to be in the middle of nowhere. I have also experienced this on the A1 where the route was altered years ago.
I've emailed Garmin and have been studiously ignored. |
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john877
Lifetime Member
Joined: Mar 16, 2007
Posts: 468
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| Posted: Mon Jun 09, 2008 4:30 pm Post subject: |
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| Coaster2 wrote: | The reason I bought the Nuvi 200 was because of the problems with the i3.
I have been on the Garmin site and posted the serial number and they say there are no map updates. A mile from where I live, there's a bypass that was opened two years ago. When I drive on it I appear to be in the middle of nowhere. I have also experienced this on the A1 where the route was altered years ago.
I've emailed Garmin and have been studiously ignored. |
The same goes for Tomtom mapping you know the mapping is about 2 years behind even on the latest release !!! they say that is down to teleatlas  there map provider |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Mon Jun 09, 2008 5:46 pm Post subject: |
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| Coaster2 - If you wish for any help in trying to resolve the situation please start a new thread in the Garmin Area and we'll see what we can do. |
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Gmonkey
Frequent Visitor
Joined: Oct 17, 2005
Posts: 390
Location: Washington DC
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| Posted: Thu Jun 12, 2008 10:22 pm Post subject: |
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| Quote: | | The same goes for Tomtom mapping you know the mapping is about 2 years behind even on the latest release !!! they say that is down to teleatlas Shocked there map provider |
teleatlas updates their maps frequently. it's the map updates from tomtom that are more sporadic. |
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