Snapped traffic aerial connector

PaulD28 · Occasional Visitor Joined: May 01, 2008 Posts: 16

The plastic ring in my GO720T where the traffic aerial plugs in has snapped off and even though the aerial will still plug into the unit the traffic doesn't work (I presume the ring is there as a separator for the metal contact bits?). Has anyone else had this happen?
I've probably only plugged the aerial in to the device about 20 times in total.
What is the best approach for getting it repaired? - back to Halfords?
If it has to go back to TT to be repaired how long do you think I'll have to wait to get it back?

mikealder · Posted: Thu May 01, 2008 12:52 pm Post subject:

The connector has 6 poles to it, the outer barrel contains two of them, if the device is less than one month old take it back to where you bought it from, if its older contact TomTom support on 0845 161 0009 it might be best to send the RDS back as well as that might have caused the failure - Mike

W90BHP · Posted: Fri May 02, 2008 6:03 pm Post subject:

Same happened to my wife's 720 which is 3 months old.

Raised a support query on the tomtom website and sent a photo. They sent out prepaid packaging and we posted the unit away last friday.

We got a royal mail card through the door mid week and a new/repaired unit was collected today Smile

Quite impressed with the turnaround...

Martin
_________________
LG G4: Android 6 : Viewranger : CoPilot : Waze
TomTom Go 730T : Traffic subscription long expired
Nokia E61 : Nokia GPS : TomTom Navigator 6 : Retired from duty
iPAQ 3970 : Navman Sleeve : CoPilot 4 : Somewhere in the loft

m623d · Regular Visitor Joined: Apr 05, 2005 Posts: 191

Samething happened to me, just raised a query with TT. we'll see what happens.....
_________________
Garmin Emap, Ipaq 2210 with TomTom Navigator 5, TomTom One, Pioneer AVIC-X1R, TomTom 910 (stolen). TomTom 520, TomTom 6100 (Faulty, replaced under warranty), Currently got a TomTom 6200

PaulD28 · Occasional Visitor Joined: May 01, 2008 Posts: 16

Thanks guys. Just spoken to TT and they're sending out the pre-paid return envelope today. Sounded like it is quite a common problem.

To help avoid future repercussions do you think it would be worthwhile buying a holding unit that fastens to the dashboard?

m623d · Regular Visitor Joined: Apr 05, 2005 Posts: 191

they want me to send my TMC unit back too??
I think its a weak point, I plug/unplug mine 3-4 times a day...

not returning my tmc unit as I have an old one I modded..
_________________
Garmin Emap, Ipaq 2210 with TomTom Navigator 5, TomTom One, Pioneer AVIC-X1R, TomTom 910 (stolen). TomTom 520, TomTom 6100 (Faulty, replaced under warranty), Currently got a TomTom 6200

mikealder · Posted: Tue May 06, 2008 5:20 pm Post subject:

If there is a problem with the plug on the RDS device it could easily damage the repaired device, I would de-mod the RDS device and send it back to be honest - Mike

m623d · Regular Visitor Joined: Apr 05, 2005 Posts: 191

I have removed the 'extra' wire, but it is clear I've had it in bits, hole at one end and marks around the edge where I prized it apart.

will it matter?

perhaps they'll send me a new one?
_________________
Garmin Emap, Ipaq 2210 with TomTom Navigator 5, TomTom One, Pioneer AVIC-X1R, TomTom 910 (stolen). TomTom 520, TomTom 6100 (Faulty, replaced under warranty), Currently got a TomTom 6200

pcaouolte · Posted: Tue May 06, 2008 8:55 pm Post subject:

When I sent my modified tmc unit back for replacement I wrapped it in bubble wrap and used plenty of sticky tape to make sure that the bubble wrap didn't fall off Wink

. They would have been able to see through the bubble wrap that it was a tmc unit but may not have bothered to spend the time unwrapping it to check for modifications.

They replaced it without any query.

In your case I guess that the plug might not need the bubble wrap but the "egg" does? Laughing

m623d · Regular Visitor Joined: Apr 05, 2005 Posts: 191

ok, i'll give it a go, box arrived this morning.

Just didnt want them to return it and say because I'd modded it the warranty was void on the satnav.

thanks, sticky tape at the ready!!
_________________
Garmin Emap, Ipaq 2210 with TomTom Navigator 5, TomTom One, Pioneer AVIC-X1R, TomTom 910 (stolen). TomTom 520, TomTom 6100 (Faulty, replaced under warranty), Currently got a TomTom 6200

m623d · Regular Visitor Joined: Apr 05, 2005 Posts: 191

well satnav arrived home all repaired this morning, but they have returned my old traffic module, all unrapped so they had a look at it Crying or Very sad

superglued the dam thing together too, so gonna be a bitch to open to remod Mad

but at least my tomtom is all fixed!
_________________
Garmin Emap, Ipaq 2210 with TomTom Navigator 5, TomTom One, Pioneer AVIC-X1R, TomTom 910 (stolen). TomTom 520, TomTom 6100 (Faulty, replaced under warranty), Currently got a TomTom 6200

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