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watercoolersolutions1 Occasional Visitor
Joined: Jan 16, 2008 Posts: 5
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Posted: Tue Feb 19, 2008 5:18 pm Post subject: Cannot download database??? |
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Hi
I have been trying to download the database having paid for one years subscription. I am being told that I have not subscribed and need to pay for the one years subscribtion again.
Can anybody help?
Thanks |
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MaFt Pocket GPS Staff
Joined: Aug 31, 2005 Posts: 15155 Location: Bradford, West Yorkshire
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Posted: Tue Feb 19, 2008 5:23 pm Post subject: |
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hi, how did you pay?
i don't see any record of a payment made from this forum account... perhaps you have multiple user accounts?
failing that send an email to subscriptionsATpocketgpsworld.com (replace AT with @ ) with your transaction id and we can look into it
MaFt |
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watercoolersolutions1 Occasional Visitor
Joined: Jan 16, 2008 Posts: 5
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Posted: Tue Feb 19, 2008 5:32 pm Post subject: |
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Hi
Paid by paypal, am I best sending trans id to that address?
Thanks
Simon |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Tue Feb 19, 2008 5:42 pm Post subject: |
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Fir info, what often happens is that (for various reasons) PayPal doesn't use your credit card details, but something called "e-cheques" instead. This method of payment isn't instant, so your subscription gets delayed until it passes through the banking system.
I think if you check your PayPal account transactions it will show you, but I can't check for certain which page it is on. |
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watercoolersolutions1 Occasional Visitor
Joined: Jan 16, 2008 Posts: 5
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Posted: Tue Feb 19, 2008 5:53 pm Post subject: |
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Hi
Account activity shows completed on 16th Jan 2008
Thanks
Simon |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Tue Feb 19, 2008 5:59 pm Post subject: |
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Sometimes a glitch means the payment isn't tied to the account.
I would send the info as per MaFts posting above. These things get sorted pretty quickly. |
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watercoolersolutions1 Occasional Visitor
Joined: Jan 16, 2008 Posts: 5
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Posted: Tue Feb 19, 2008 6:03 pm Post subject: |
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Thanks for your help!!
Simon |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Feb 19, 2008 6:18 pm Post subject: |
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Mail received and account activated. I have also replied by email.
This was due to a PayPal glitch, please accept our apologies for the delay. _________________ Darren Griffin |
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watercoolersolutions1 Occasional Visitor
Joined: Jan 16, 2008 Posts: 5
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Posted: Tue Feb 19, 2008 6:27 pm Post subject: |
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Thanks for your extremely fast reply and remedy!!!!
Regards |
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