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Map download problems TomTom GO300
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if1977
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PostPosted: Wed Jan 09, 2008 1:17 pm    Post subject: Re: Maps Reply with quote

Limehouse wrote:
Okay..
Device: Great Britain 101.4 MB; United Kingdom and Republic of Ireland 126.7 MB
Does this help?


When you press the (more info) next to the GB_and_ROI what is the version number is it 710
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if1977
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PostPosted: Wed Jan 09, 2008 1:21 pm    Post subject: Re: Maps Reply with quote

Limehouse wrote:
Okay..
Device: Great Britain 101.4 MB; United Kingdom and Republic of Ireland 126.7 MB
Does this help?


I should also say that my Great Britain is 172.6 and UK and ROI is 163.4. I cant see this difference is personal details and POI's so maybe you dont have all the folders required. Just a thought.
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DennisN
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PostPosted: Wed Jan 09, 2008 1:22 pm    Post subject: Reply with quote

What you need right now, limehouse is to go park your bum in West and Southwest London and hope to bump into Andy_P2002 - he's our resident GO300 Experto di Expertos. What he doesn't know about the GO300 is what TomTom Support know, namely SFA (and I'm not talking Superficial Femoral Artery here).
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Dennis

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Limehouse
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PostPosted: Wed Jan 09, 2008 1:31 pm    Post subject: Re: Maps Reply with quote

GB Map is version 562, UK&I Map is version 710
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Oldboy
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PostPosted: Wed Jan 09, 2008 1:36 pm    Post subject: Reply with quote

Andy_P2002 wrote:
You should now see a list of available maps, with a "Location" column. Some will say "Online" (meaning you haven't bought them yet), some will say "Computer" (meaning that you have bought and downloaded them) and some will say "Device" (meaning they are actually on your Go).

Ignoring the ones that say "online", what else do you see?


Limehouse can you confirm that in HOME both Maps are shown in the Location Column as on the Device?
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Richard

TT 910 V7.903: Europe Map v1045
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Limehouse
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PostPosted: Wed Jan 09, 2008 1:45 pm    Post subject: Re: Maps Reply with quote

Yes they are, both also showing in HOME "Show Contents"
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if1977
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PostPosted: Wed Jan 09, 2008 1:45 pm    Post subject: Re: Maps Reply with quote

Limehouse wrote:
GB Map is version 562, UK&I Map is version 710


If you click on add maps, voices etc. then the arrow then items on my computer you should see your new GB map there and if you press the more info link you should see the version as 710. If so you press the add to device icon to put it onto your device but if you dont see that version number then i dont think you have it downloaded properly, you should maybe try it again.
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Limehouse
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PostPosted: Wed Jan 09, 2008 1:55 pm    Post subject: Re: Maps Reply with quote

Just done this - version is 710 (129.6 MB). Re-installed from PC as suggested. Still no change!

Grateful for all the suggestions! TomTom are not very helpful.
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Oldboy
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PostPosted: Wed Jan 09, 2008 2:20 pm    Post subject: Reply with quote

One other thing to have a look for, have you a MapName-7.meta.dct File in the new Map Folder?

You'll have to check with Explorer.
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if1977
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PostPosted: Wed Jan 09, 2008 2:21 pm    Post subject: Re: Maps Reply with quote

Limehouse wrote:
GB Map is version 562, UK&I Map is version 710


Are these the items on your device or the items on your computer.
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DennisN
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PostPosted: Wed Jan 09, 2008 2:22 pm    Post subject: Reply with quote

Please forgive me and humour an old pensioner.

Have you perhaps got the v710 map already installed and in use maybe?

Tap bottom right



Then tap the box saying Version



To give you a screen on which it shows software and map versions


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Dennis

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Limehouse
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PostPosted: Wed Jan 09, 2008 2:37 pm    Post subject: Re: Maps Reply with quote

One other thing to have a look for, have you a MapName-7.meta.dct File in the new Map Folder?

I've got United_Kingdom_and_Republic_of_Ireland-8.meta.dct (not 7) in the new Map folder.

Checked map and it's still the old version in use.

Both Maps are on the device (used HOME to check). [/img]
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if1977
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PostPosted: Wed Jan 09, 2008 2:42 pm    Post subject: Reply with quote

Could you then check the (Items on my computer) and tell me the version number of the 2 maps there.
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Limehouse
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PostPosted: Wed Jan 09, 2008 2:49 pm    Post subject: Re: Maps Reply with quote

if1977 wrote:
Could you then check the (Items on my computer) and tell me the version number of the 2 maps there.


I've only got the new (UK&I) map on my computer - version 710 (HOME says it's Great Britain and the Republic of Ireland though)
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Limehouse
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PostPosted: Wed Jan 09, 2008 2:52 pm    Post subject: Re: Maps Reply with quote

Just used Explorer to look at files on device - in the root there's a file Great_Britain-24a02c86.mds, but there's not one similar for United_Kingdom_and_Republic_of_Ireland - would this cause the problem?
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